1. CrackBerry Question's Avatar
    I use windows 10 Pro last version and I have already uninstall BB Link and install it and still does not work
    10-10-16 08:18 AM
  2. BB-JAM215's Avatar
    You're not the only one having problems with Windows 10 and BB Link:
    Windows 10 Update 1607 Broke Blackberry Link
    10-10-16 09:43 AM
  3. moonhacker's Avatar
    I also heard that BB will no longer support BB Link.
    10-10-16 11:18 AM
  4. Dunt Dunt Dunt's Avatar
    I also heard that BB will no longer support BB Link.
    Don't think that's official.. they didn't EOL it like they did Blend. But you can see how many would assume that it probably has been.

    OP there are 3rd party app that will Backup much of your important data (not a full system backup thought). And there are cloud services that will sync contacts, emails, photos and even other documents.
    10-10-16 11:23 AM
  5. BB-JAM215's Avatar
    I also heard that BB will no longer support BB Link.
    BlackBerry has provided advice on how to deal with the Windows 10 & iTunes conflict with Link, but BlackBerry hasn't updated the Link software for more than a year now.
    Dunt Dunt Dunt likes this.
    10-10-16 01:10 PM
  6. allsportsfan's Avatar
    Check out BlackBerry solution to this for windows 10 devichttp://support.blackberry.com/kb/articleDetail?articleNumber=000038592es.


    Posted via CB10
    10-10-16 01:20 PM
  7. Dunt Dunt Dunt's Avatar
    BlackBerry has provided advice on how to deal with the Windows 10 & iTunes conflict with Link, but BlackBerry hasn't updated the Link software for more than a year now.
    And meanwhile Windows, Mac OS and other software has been updated and patched.. thus causing all the problems people are experiencing.


    Maybe it's core windows, maybe it's the virus/malware programs (built in or 3rd party), maybe another program that interferes with BlackBerry communications. Just a lot of folks are having issues, and probably will continue to - while others aren't.
    10-10-16 01:47 PM
  8. jpfc1960's Avatar
    Can you send me again that link? Cant open...
    10-10-16 01:47 PM
  9. jpfc1960's Avatar
    not easy to live with, bought my passport 6 months ago, great device, perhaps the most complete so far, but now whatsaap is leaving, now this....not fair at all for someone that spend 600 euros on a mobile.
    10-10-16 01:50 PM
  10. BB-JAM215's Avatar
    Can you send me again that link? Cant open...
    Try this: ?BlackBerry Link has stopped working? after updating to iTunes 12.5
    10-10-16 01:53 PM
  11. BB-JAM215's Avatar
    not easy to live with, bought my passport 6 months ago, great device, perhaps the most complete so far, but now whatsaap is leaving, now this....not fair at all for someone that spend 600 euros on a mobile.
    I never did get Link working again with Windows 10. Now, instead of relying on Link to sync my Contacts and Calendar, I'm now doing that through my Outlook.com account and Office Outlook 2016. I was using iTunes with Link to update my music occasionally, but I can also do that manually.

    All that left was being able to do System backup and restore. I've now installed Link on my old iMac which runs Mavericks and have been able to do a complete System backup with it. I've also got Ultimate Backup installed, but I'm not relying on it.
    Last edited by BB-JAM215; 10-10-16 at 06:11 PM.
    10-10-16 02:04 PM
  12. brianhartigan99's Avatar
    I'm not on windows 10, but I am unable to open Link on windows 7 anymore. Wondering if this is the same issue?

    Posted via CB10
    10-10-16 04:37 PM
  13. BB-JAM215's Avatar
    I'm not on windows 10, but I am unable to open Link on windows 7 anymore. Wondering if this is the same issue?
    Since W10 and W7 are getting similar updates and others are also having problem with W7 and Link, probably yes.

    There are a number of posts regarding W7 in the thread mentioned above about problems with Link and the 1607 update.
    10-10-16 05:19 PM
  14. G_Unit MVP's Avatar
    I use windows 10 Pro last version and I have already uninstall BB Link and install it and still does not work
    Link DOES work with Windows 10 Pro last version, which is 1607 build 14393.222.

    If you have Link installed at the moment you updated your Windows copy, try again uninstalling it, and after a system restart, re install Link (version 1.2.0.52_B59). Once installed find the file "C:\Program Files (x86)\Research In Motion\BlackBerry Link\BlackBerryLink.exe", right click on it, Properties, Compatibility mode and select Windows 7.
    With these steps, Link and Blend should work fine. Here is the proof:

    My Passport does not communicate with BB Link anymore, can you kindly help me out?-win_10_14393.222_bblink.jpg

    Also, check if you have a third party antivirus or firewall software installed who could be blocking Link to connect with your device. If so, try pausing it and re-check. If it works, you need to set a rule in your antivirus or firewall to allow Link to reach your device.
    Last edited by G_Unit MVP; 10-11-16 at 07:55 PM.
    10-10-16 05:35 PM
  15. jpfc1960's Avatar
    Can you kindly send me the version 1.2.0.52_B59, the link for the proper download? Tkx
    10-11-16 06:50 PM
  16. Lusitano17's Avatar
    Can you kindly send me the version 1.2.0.52_B59, the link for the proper download? Tkx

    https://swdownloads.blackberry.com/D...5C7D7B210455DE

    Posted via CB10
    10-11-16 07:05 PM
  17. moonhacker's Avatar
    I purposely didn't update to Win 10 for this very reason
    10-12-16 02:48 PM
  18. Neely2005's Avatar
    I'm having this issue now too on Windows 7 PC.


    Posted via CB10
    10-14-16 10:13 PM
  19. OzDude's Avatar
    It's the latest iTunes update that stuffed it. Remove iTunes, Bonjour, in fact delete everything Apple. Restart PC, do a Google search for a previous version of iTunes and install that. Restart PC, update Link to latest version from BlackBerry website. Restart PC. That should fix it. It is crucial to delete everything iTunes and Bonjour and restart PC after each step. Took me days to work this out. Hope this helps guys.
    This fix is better than BlackBerry fix because it still allows iTunes sync

    Posted via CB10
    10-15-16 06:04 PM
  20. OzDude's Avatar
    Also turn off auto update to iTunes and don't update it or it will break Link again.


    Posted via CB10
    10-15-16 06:07 PM
  21. h_lota's Avatar
    Did exactly as you described but still still does not work. I don't have any 3rd party antivirus protection either as I rely on Windows Defender. I have also uninstalled iTunes so can't blame that either.
    What can I try next ?
    10-16-16 02:34 PM
  22. h_lota's Avatar
    Link DOES work with Windows 10 Pro last version, which is 1607 build 14393.222.

    If you have Link installed at the moment you updated your Windows copy, try again uninstalling it, and after a system restart, re install Link (version 1.2.0.52_B59). Once installed find the file "C:\Program Files (x86)\Research In Motion\BlackBerry Link\BlackBerryLink.exe", right click on it, Properties, Compatibility mode and select Windows 7.
    With these steps, Link and Blend should work fine. Here is the proof:

    Click image for larger version. 

Name:	win_10_14393.222_BBLink.jpg 
Views:	131 
Size:	264.8 KB 
ID:	409837

    Also, check if you have a third party antivirus or firewall software installed who could be blocking Link to connect with your device. If so, try pausing it and re-check. If it works, you need to set a rule in your antivirus or firewall to allow Link to reach your device.
    Did exactly as you described but still still does not work. I don't have any 3rd party antivirus protection either as I rely on Windows Defender. I have also uninstalled iTunes so can't blame that either.
    What can I try next ?
    10-16-16 02:41 PM
  23. jpfc1960's Avatar
    The same to me, try all and so far its not working, really I do not know how to solve this and apparently Blackberry for the very first time leave us completely alone, whatsapp will stop on Dec, BB link does not work and I spend 600 euros on this device to have full protection and I was convinced to believe that this was the ultimate mobile to work with....just bought an Iphone and now I will be working with both to see what happens and to take a decision on what mobile to work will be the one to rely on. I am Blackberry lover,but I confess that I am about to give up....
    10-16-16 02:49 PM
  24. h_lota's Avatar
    So are we stuck then? I'm thinking of upgrading the Passport to a Priv. Will WhatsApp continue to work on Priv?
    10-16-16 03:01 PM
  25. chetmanley's Avatar
    10-16-16 03:31 PM
35 12

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