08-23-15 12:11 PM
40 12
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  1. Rodrigo Bidart's Avatar
    My email alerts are not working on my q10, everything else works fine, whatsapp, facebook etc.. , but when I get an email it doesn't make any sound, or no led, tho I have it activate it, any help?

    Posted via CB10
    08-21-15 10:42 PM
  2. Rodrigo Bidart's Avatar
    Any help... please!!

    Posted via CB10
    08-23-15 10:26 AM
  3. ZF_23's Avatar
    Settings - Notifications - Select your profile - Customise app notification - Email.
    08-23-15 10:34 AM
  4. Rodrigo Bidart's Avatar
    I did that already, still doesn't work, I have it with sound plus vibration and still the same, every other alert works just fine

    Posted via CB10
    08-23-15 10:38 AM
  5. anon(9208252)'s Avatar
    Or try a hard reset.

    Poorly written on my SE Passport. PassportSQW100-4/10.3.2.2339
    08-23-15 10:38 AM
  6. ZF_23's Avatar
    I did that already, still doesn't work, I have it with sound plus vibration and still the same, every other alert works just fine

    Posted via CB10
    Can you give me screen shoots for my step by step?
    08-23-15 10:46 AM
  7. Rodrigo Bidart's Avatar
    What do u mean? , when I get an email I get the email in the hub, but no led, no sound....and it's all activated

    Posted via CB10
    08-23-15 10:54 AM
  8. anon(9208252)'s Avatar
    What do u mean? , when I get an email I get the email in the hub, but no led, no sound....and it's all activated

    Posted via CB10
    go into notifications then , normal then customize app , then go into email and make sure it's on, if it is try a hard reset by holding your volume up and down buttons in for a min or until you see the loading circle.
    08-23-15 11:06 AM
  9. Rodrigo Bidart's Avatar
    I tried before, pulling out the baterry and that, but I will give it a try

    Posted via CB10
    08-23-15 11:08 AM
  10. anon(9208252)'s Avatar
    I tried before, pulling out the baterry and that, but I will give it a try

    Posted via CB10
    these new devices are not like the old, you should not pull the battery unless it's your last resort. Do a hard reset.
    08-23-15 11:10 AM
  11. Rodrigo Bidart's Avatar
    If I do a hard reset, I won't lose any information or apps?

    Posted via CB10
    08-23-15 11:11 AM
  12. anon(9208252)'s Avatar
    My email alerts are not working-img_20150823_101049.png

    Make sure the top two are turned on. Sometimes when you set up they are turned off.

    Poorly written on my SE Passport. PassportSQW100-4/10.3.2.2339
    08-23-15 11:11 AM
  13. Rodrigo Bidart's Avatar
    Everything is on! Haha

    Posted via CB10
    08-23-15 11:13 AM
  14. anon(9208252)'s Avatar
    If I do a hard reset, I won't lose any information or apps?

    Posted via CB10
    no you won't , it's just a refresh.
    08-23-15 11:14 AM
  15. Rodrigo Bidart's Avatar
    Okay I just did and everything is on! , I will give it a try

    Posted via CB10
    08-23-15 11:17 AM
  16. Rodrigo Bidart's Avatar
    Nope, didn't work, still the same, everything is on but no notification, no sound, no led, but everything else does, whatsapp, facebook, etc..

    Posted via CB10
    08-23-15 11:19 AM
  17. anon(9208252)'s Avatar
    Nope, didn't work, still the same, everything is on but no notification, no sound, no led, but everything else does, whatsapp, facebook, etc..

    Posted via CB10
    are you using hub++ Or some other app
    08-23-15 11:21 AM
  18. Rodrigo Bidart's Avatar
    I have just the hub, the regular one, the factory one

    Posted via CB10
    08-23-15 11:24 AM
  19. anon(9208252)'s Avatar
    I have just the hub, the regular one, the factory one

    Posted via CB10
    you could try deleting the email account , and reset it back up.
    RWB3325 likes this.
    08-23-15 11:26 AM
  20. Rodrigo Bidart's Avatar
    I did that, I also did the security wipe, it worked, and then it stoped working, it's only with the email

    Posted via CB10
    08-23-15 11:28 AM
  21. anon(9208252)'s Avatar
    I did that, I also did the security wipe, it worked, and then it stoped working, it's only with the email

    Posted via CB10
    what OS is your device on.
    08-23-15 11:29 AM
  22. Rodrigo Bidart's Avatar
    10.3.1

    Posted via CB10
    08-23-15 11:30 AM
  23. anon(9208252)'s Avatar
    10.3.1

    Posted via CB10
    its probably a bug in that OS, it's quite old,
    08-23-15 11:32 AM
  24. Rodrigo Bidart's Avatar
    Which one do u have?

    Posted via CB10
    08-23-15 11:33 AM
  25. anon(9208252)'s Avatar
    Which one do u have?

    Posted via CB10
    10.3.2.2339
    Rodrigo Bidart likes this.
    08-23-15 11:34 AM
40 12

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