1. KWWINTERS's Avatar
    Someone, please, I need guidance.

    My Classic will no longer ring or make any sounds (no alarm, etc.) All sound notifications are turned on and AT&T can't help me. If I take this back to factory settings will I get my sound back, or is the phone simply broken. I'm missing all my calls. Thanks to anyone who can help me. Kay W.
    02-26-15 07:38 AM
  2. mrfreeze's Avatar
    Honestly I don't know the answer to that. But since you just got it from AT&T it will be under warranty.

    1. Take a backup, if there is anything important on it.
    2. Reset it to factory defaults
    3. Check to see if sound is back
    4. If not, then return it.
    5. If so and you took a backup, then do a custom restore. I wouldn't restore any system settings.


    If you could do this with no restore that would be best.

    Let us know!
    arifbsantoso likes this.
    02-26-15 07:44 AM
  3. Pdinos3's Avatar
    Try BlackBerry virtual expert to test everything out as well

    Via CB Running  PassportSQW100-1/10.3.1.2480
    mrfreeze likes this.
    02-26-15 08:40 AM
  4. mrfreeze's Avatar
    Doh' I forgot. Try a hard boot first. Hold down the up and down volume keys until it reboots.
    02-26-15 08:47 AM
  5. KWWINTERS's Avatar
    Thank you so much for answering. I'll see what happens (I've already tried the hard reboot and that didn't work). Kay
    02-26-15 09:28 AM
  6. msrour's Avatar
    I'm having the same issue. The speaker worked for 24 hours after purchase and then stopped working. The problem is that I purchased the phone from London while on a trip there and I live in Jordan. We have no BB stores here.

    I have factory reset twice and tried a hard reset once. I tried the original software and after the update to 10.3.1.1565, nothing is working.

    If anyone finds a fix please let us know.
    03-05-15 01:42 AM

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