1. CrackBerry Question's Avatar
    After the new update my blue tooth wont work ? It wont even stay on and wont activate to even search for devices to pair with ? Any ideas or solutions anyone knows of ?
    02-23-17 11:02 AM
  2. Lostboy5151's Avatar
    I've always used Plantronics and have never had anything but Blackberry for some 12 + years.
    Your issue is very common. Bluetooth devices just don't play by the same rules as other mobile devices. And I can't tell you why.
    And what's stranger is that this problem always seem to happen with an upgrade or some other shock to the system your using it on.

    it at times like this that nothing is out of bounds. If you think grandma's chicken soup will do the trick, you're probably right.
    Try draining the battery and while your at it get a can of condensed air and get all the built up dust out of it. Then try paring with a device you never used it on before.
    If it doesn't pair with a different device.... You only have one choice. (well, I'm sure you could think of a few other choices that you'd like to use, but .....)
    02-23-17 11:46 AM
  3. Carl Estes's Avatar
    Try removing/deleting all existing BT profile/connections, hard reset of your device, and then try to establish connection again. Make sure everything is discoverable
    .
    02-23-17 11:47 AM
  4. Dunt Dunt Dunt's Avatar
    Lot's of folks have issues with a 10.3.3 update...

    The deleting of all profiles (or pairings with other devices) has helped some.

    For others with the issue of Bluetooth just not wanting to stay on... haven't seen a solution (might try searching here and spend some time in the threads). The extreme solution is to do a Factory Reset or Wipe your phone... that has solved it for most.
    02-23-17 11:51 AM
  5. Lostboy5151's Avatar
    And if wiping your phone doesn't do it, smash it into dust. (well you said Extreme!)
    But, that will only solve the bluetooth issue in that it will stay off.

    Of course, once you've reinstalled the upgrades and updated the downloads and get things working again...
    you'll still have to address the Bluetooth issue!!

    IN the time honored tradition of BB10 being dead for years, now, and being told that the upgrade we just got would never happen, I wouldn't be surprised if a fix comes with the next "maintenance" update.
    03-02-17 01:25 AM
  6. spantch101's Avatar
    No problems here on my passport with the update, what device are you using?

    Posted Via Passport with CB10 app
    03-02-17 07:21 AM
  7. Lostboy5151's Avatar
    Sounds like it could be a corrupt system file.
    Try "sideloading" a fresh copy of the OS.
    03-28-17 02:44 PM

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