My BlackBerry z10 won't turn on it keeps loading on the colored logo (the blue one.) what do I do?

i cant extract the link you gave me. already downloaded it

already downloaded the autoloader. what to do next?

Originally Posted by aymshayna

already downloaded the autoloader. what to do next?

Go back to my first post. You're not really going to make me type all that again, are you? :crying:

lol. it works! :D thank you so much for helping

:dancing: