1. CrackBerry Question's Avatar
    My BBZ10 is not accepting my password. I can do everything to my account from the web but my phone is in a loop. Last attempt, locks phone for 15 minutes....put in pswd, then verification question....sends email to change pswd ...and the same steps are repeated because my phone is not accepting the change. What do I do , need help getting out of that loop. Called BB support asking them to help me do security wipe because I need my password to do so but no help there
    leonrahman and leonrahman like this.
    01-22-17 05:21 PM
  2. cbvinh's Avatar
    If you enter your password incorrectly enough times, your Z10 should security wipe itself; that's the point of a security wipe, to erase all personal data from the phone. After it reboots though, you'll probably need your BlackBerry ID password, which you already know since you've been using your account from the web, to re-enable usage of the Z10 again.
    01-23-17 03:13 PM
  3. leonrahman's Avatar
    My BlackBerry id locked. I forget my BlackBerry id pass @ recovery. How I can unlock my BlackBerry id...please help me....
    04-16-17 10:47 PM
  4. conite's Avatar
    My BlackBerry id locked. I forget my BlackBerry id pass @ recovery. How I can unlock my BlackBerry id...please help me....
    You simply must remember your BBID or recovery question. No other way around it.
    04-16-17 11:17 PM

Similar Threads

  1. My Vodafone Italia - Does it work on Q10?
    By bafio46 in forum Vodafone
    Replies: 2
    Last Post: 03-01-17, 01:00 PM
  2. help with blackberry passport
    By mrgroovy23 in forum BlackBerry Passport
    Replies: 7
    Last Post: 01-24-17, 11:51 AM
  3. Why is reconnecting blackberry leap zif so challenging??
    By devolver33 in forum BlackBerry Leap
    Replies: 2
    Last Post: 01-23-17, 03:08 PM
  4. i am getting error bb10-0015 on my Z10
    By CrackBerry Question in forum Ask a Question
    Replies: 1
    Last Post: 01-23-17, 11:57 AM
  5. How to take better photos with your BlackBerry DTEK60
    By CrackBerry News in forum CrackBerry.com News Discussion
    Replies: 0
    Last Post: 01-23-17, 11:30 AM
LINK TO POST COPIED TO CLIPBOARD