1. CrackBerry Question's Avatar
    I just received my blackberry passport yesterday. It is a refurbished one.
    I charged it and turned it on and it worked just fine. I haven't put in a sim card or sd card yet, but I did connect it to wifi.

    This afternoon I checked the device on the bus. The battery was at 50%. There was a notification asking me to install a new update, but I was on the bus with no wifi, so I decided to wait until I was home.

    Now it won't turn on anymore. A red light is flashing irregularly. I tried holding the power button. I tried holding the volume buttons (I read somewhere this is supposed to reset the device?)
    I tried connecting it to a computer. It showed a progress bar for installing some things, but it was very, very slow and shut itself off before it was finished. I tried it on another pc but couldn't get a connection anymore.

    What does this mean? How do I make it work again?
    This is my first smartphone and I can't believe I broke it after just one day.
    06-17-15 01:43 PM
  2. bhrgvr's Avatar
    You didn't break it. Get an Autoloader from one of the forums and install it


    Posted via CB10
    06-17-15 01:45 PM
  3. bhrgvr's Avatar
    I just received my blackberry passport yesterday. It is a refurbished one.
    I charged it and turned it on and it worked just fine. I haven't put in a sim card or sd card yet, but I did connect it to wifi.

    This afternoon I checked the device on the bus. The battery was at 50%. There was a notification asking me to install a new update, but I was on the bus with no wifi, so I decided to wait until I was home.

    Now it won't turn on anymore. A red light is flashing irregularly. I tried holding the power button. I tried holding the volume buttons (I read somewhere this is supposed to reset the device?)
    I tried connecting it to a computer. It showed a progress bar for installing some things, but it was very, very slow and shut itself off before it was finished. I tried it on another pc but couldn't get a connection anymore.

    What does this mean? How do I make it work again?
    This is my first smartphone and I can't believe I broke it after just one day.
    10.3.2.2204 Update Files/Autoloaders for all devices

    Posted via CB10
    06-17-15 01:47 PM
  4. Mike33345's Avatar
    Thank you for answering.
    I'm glad to hear it's not broken, but the Autoloader did not work, unfortunately.
    I plugged in the Blackberrry and started the program, a new black window opened, it said "Error" and shut down.
    Are there any other options?
    06-17-15 03:07 PM
  5. bhrgvr's Avatar
    I guess the OS is corrupted...
    Try doing a SIC as mentioned in this link:

    SIC Multiwipe BB10, BBOS & PB - clean your device before auto/app loader


    Posted via CB10
    06-18-15 12:03 AM

Similar Threads

  1. Where is the auto on / off on my BB Classic?
    By CrackBerry Question in forum BlackBerry Classic
    Replies: 13
    Last Post: 11-11-15, 06:51 AM
  2. Red Passport.
    By Bure03 in forum Buy, Sell, Trade - Sold / Archived
    Replies: 4
    Last Post: 06-19-15, 12:22 PM
  3. Why is the battery drainig so fast on Blackberry Leap?
    By Dushyant Shukla in forum BlackBerry Leap
    Replies: 5
    Last Post: 06-19-15, 12:04 PM
  4. Replies: 3
    Last Post: 06-18-15, 08:32 AM
  5. Why does my information disappear? How to recover?
    By CrackBerry Question in forum General BlackBerry Discussion
    Replies: 1
    Last Post: 06-17-15, 02:50 PM
LINK TO POST COPIED TO CLIPBOARD