1. Sherwin Canete's Avatar
    Hi Crackberry,
    I badly need your help. My BBm froze! I can open the app but I cannot start chat or neither open the message sent to me.

    Please tell how can I solve this problem. Im using Q10 and unfortunately I can't delete it so that I could re-install the app but it is not doable.

    Regards,
    Ken
    06-20-14 06:55 AM
  2. Carjackd's Avatar
    Ken have you tried rebooting the device? Hold down your up and down volume buttons until it boots.

    Posted via my Kick @ss Z30STA100-5/10.3.0.296
    06-20-14 07:09 AM
  3. Carjackd's Avatar
    Ken have you tried rebooting the device? Hold down your up and down volume buttons until it boots.

    Posted via my Kick @ss Z30STA100-5/10.3.0.296
    A clean restart may just clean up your BBM too


    Posted via my Kick @ss Z30STA100-5/10.3.0.296
    06-20-14 07:18 AM
  4. Sherwin Canete's Avatar
    Thanks very much Carjackd. Actually I'd had already reset this several times I even pulled out the battery. And aswhat you have advised I also did what you advised but unfortunately I still can't open the message/chat from BBM. I can only see the preview message.
    I just can't understand why I can open other items like channels, feeds, contacts and groups page but after openning those it will freeze in chat previews then I will stay in that page. I'm so frustrated! This is my 4th BB device and got so dissapointed.

    I hope you have other solution for this.

    Thank you very much.
    06-21-14 12:47 AM
  5. Uzi's Avatar
    If you know how to side load bbm bar file you can do it
    If you don't know try do security wipe or reload os

    Posted via CB10
    06-21-14 01:09 AM
  6. Sherwin Canete's Avatar
    Thanks very much Usman, I think security wipe will be my last resort. So far only my BBM is not functioning well and I only have very few friends using BBM. I think i'll wait for 10.3 update instead.

    Thanks,
    06-21-14 04:18 AM
  7. boujwalii's Avatar
    I have the same problem sherwin

    Posted via CB10
    06-21-14 06:22 AM
  8. Sherwin Canete's Avatar
    Hope someone could help us.
    06-21-14 12:03 PM

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