1. CrackBerry Question's Avatar
    I have got a really bad headache from trying to fix this and could break down in tears any minute now....Argghh. I have never engaged in any of this forums before- but this is the desperate me now. Sigh

    I woke up two weeks ago and my Bold 9900 didn't come on...took it for repairs but they said they couldn't fix it. BB sudden death- apparently.

    So, I bought the Z10 as I really do need a Blackberry as most of my customers are on it- and I really don't like the BB app on Android phones etc. I am very slow with technology and rarely do updates- so I think my BB9900 is still on a Version 6 or 7- don't even know.
    I was able to get all my phone contacts, pictures etc on the Z10- but when I log in using my BBID- it shows me no BBM contacts

    I read this thread This is driving me nuts, I can't transfer my bbm contacts from 9900 to my new Q10 and my problem seem to be the same as hers- and I would have updated the BB9900 to the Version 7 like she did which helped solve the issue- the only problem is that I cannot turn on my BB9900 - it just would not work.

    Someone please help me....! I cannot imagine how else I would find the over 300+ business contacts I have on the BB9900 otherwise.
    08-17-14 03:07 AM
  2. hamsterwheel's Avatar
    It seems that that's the issue you are having. If you didn't have BBM 7 on your 9900 then it wasn't associated with your id at the time.

    As for how to get them back now at this point when you don't have your 9900 working, then I'm not sure you can. Not a great answer. Maybe I'm wrong..
    08-25-14 11:29 AM

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