[wickus van de merwe]

Hi guys, I have a BlackBerry passport SQW100-1 4G and lately ive been having problems with my mobile network, it keeps disconnecting or it says emergency calls or I lose BlackBerry services or its just slow, it started asking to roam in the signal, I switched it on and it seemed to solve the problem, but 2 days ago it just stopped working, I called my carrier and they did not give me an answer, anny help?

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[wickus van de merwe]

Please any help, im despered, I start to think its the phone, how come a 500 euros phone is so ****ty!

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[wickus van de merwe]

Please people any help, I just contacted my carrier and aid everything is fine

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[scrannel]

Who is your carrier? Are you sure your phone matches their frequencies?

[wickus van de merwe]

Yes, drei at, and everything seems to be fine, it was all fine, I think its the phone cuz it didnt happen with other BlackBerry I have, I think ima have to leave BlackBerry, its always with too many probs, and way too expensive

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[Lusitano17]

Yes, drei at, and everything seems to be fine, it was all fine, I think its the phone cuz it didnt happen with other BlackBerry I have, I think ima have to leave BlackBerry, its always with too many probs, and way too expensive

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Have you tried to update or reload your OS? If you have that could be your problem and rolling back (if you are able) may correct it.
To the contrary a newer OS may potentially help resolve your issue of you have never updated your OS.

[wickus van de merwe]

Ive always updated my OS lol

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[Lusitano17]

Ive always updated my OS lol

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Perhaps that might be part of the problem then ??

[wickus van de merwe]

I have tried everything, using another sim card, using my sim card in another phone, which worked, contacting carrier help, security wipe, seems to be fine now but im sure itll give problems later in a bit when I go out!

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[Lusitano17]

What OS do you currently have loaded?

[wickus van de merwe]

The last one

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[wickus van de merwe]

Dude this is really stressing ima break thsi phone ffs

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[Lusitano17]

couple things to consider before throwing out phone

..if you updated with an autoloader you may have a corrupt radio file and reloading entire OS with a different link might help.

If you are on OS 2876 you may want to roll radio file back to previous versions. That can be done with sideload.

http://forums.crackberry.com/bb10-le...aders-1040826/

No guarantees as you may simply have a radio hardware fault from a drop or moisture exposure but if you feel like experimenting???

[wickus van de merwe]

Sure id do anything, since I dont have other phone, so you sayin it could be a radio signal problem from the phone itself?

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[wickus van de merwe]

And I have 2836

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[Lusitano17]

It could be. So might be worth a try.

And for clarification 2876 is the Operating System number...2836 is the software release number for 2876 OS.
The radio file for the 2876 OS is 2877

You will want an earlier version than 2877. Again no guarantee that its software but that is where I would start.

[wickus van de merwe]

And what could it be if not? Oh and btw how do I do it, I didnt get it, could you add me on bbm so you help me please???

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[wickus van de merwe]

Can u????

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[Timothy Muzungu]

Hi all,

I have a blackberry that i bought from the states and i just recently activated my account with a regular data plan without contract. The browser runs completely fine, however when I am using whatsapp, it gets stuck on the initializing page stating: "sync error: currently insufficient network coverage..."

i have set my apn to cmnet, however, it still has the same problem.

can anyone please help. thanks!

[wickus van de merwe]

But I have another thread going on!

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[amitshekhar93]

U said it's working fine by now.....
When u had this problem whether it was only on 4G network mode or with everymode. Try it with simply 2g or 3g and then see, problem exists or not.
Cause I had that problem with 3g mode on my phone but on 2g it worked fine. I think it was due to bad signal strength of that network mode. Try this and tell when u see the problem again.

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[Lusitano17]

Haven't forgotten you...just needed some time to compose a message.

If you want to try to rollback the 2876 OS or the 2877 radio files you will need to "sideload" in order to do so. You can use an autoloader. If you are comfortable with a computer you shouldn't have any problem.. the steps are well-documented on this site and I will direct you to the appropriate threads or links.
WARNING...no guarantees that this will solve your issue and if you do roll back to "older" system files you may receive frequent system notifications to "update". The prompt to auto-update on your PP can be disabled however.

I would suggest rolling back to the complete 2813 OS. This will simplify the entire process and also eliminates the 2876 android runtime error.

Start by downloading the appropriate autoloader files from Thurask on to your PC

https://drive.google.com/folderview?...WxRU2FISU1XeEE

You will need to unzip that file with 7Zip on your PC.

Then use the following steps to load the OS on to your device...this will wipe your device so BACK UP YOUR DATA that you require and remove your SD card if you have one inserted. Connect phone to PC with USB as noted in the following instructions.

How to install a Leaked OS onto your BlackBerry 10 smartphone

Hopefully this will improve your radio signals. If it fails to do so you can try another previous OS or update back to 2876.
Good luck again!

[Rootbrian]

DO NOT throw out your device in the garbage. Bring it to an electronics recycling agency. Responsible disposal is better. Also, any news? It could just be your carrier, which you never mentioned which it was. AT&T, T-mobile (USA), rogers/fido/chat-r, bell/virgin, telus/koodo/public (canada) or elsewhere?

[wickus van de merwe]

I will try what my friend tried above, and no, nothing new, I tried with a tmobile sim card and nothing, I didnt even read it, which is strange cos my phone is unlocked

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[Rootbrian]

I will try what my friend tried above, and no, nothing new, I tried with a tmobile sim card and nothing, I didnt even read it, which is strange cos my phone is unlockedPosted via CB10

I forgot to ask... did you even verify it was indeed not blacklisted, ie. reported lost/stolen? that could be exactly your problem.