1. Harrison Hoolahan's Avatar
    Hey everyone,

    My device was having a few issues, so I backed up my q10 on link.

    Then I went to restore the bacjup file and i get this:

    "The BlackBerry ID associated with this backup file does not match the BlackBerry ID on this device. The following data could not be restored:
    Application Data
    Media
    Device Settings and Local Contacts/Calendar Data"

    Please help!!!!
    07-15-14 07:10 PM
  2. Harrison Hoolahan's Avatar
    Fixed, need not worry
    07-15-14 07:17 PM
  3. The Big Picture's Avatar
    All you had to do was log in using your BlackBerry id on both your phone and BlackBerry link.

    Have you fixed your problem?

    Differentiate or Die
    07-15-14 08:39 PM
  4. urShadow's Avatar
    Fixed, need not worry
    How was it fixed?
    08-10-14 08:30 PM
  5. tanya49's Avatar
    I am getting the same message and I have logged on to link and device using the same BlackBerry id. Can someone help

    Posted via CB10
    08-14-14 08:16 PM
  6. urShadow's Avatar
    I performed a factory reset again on Q5 and this error was gone
    08-14-14 09:27 PM
  7. tanya49's Avatar
    I wiped the device several times. Spoke to BlackBerry help desk for literally hours. We could not get the error message to clear. I have another Z10 and I backed it up to try to see if I could bring that info back and it did work. No one is sure why this phone is having such problems. Very frustrating

    Posted via CB10
    08-18-14 01:06 PM

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