1. bblasl's Avatar
    I have one picture which i can't delete from my z10. It doesn't appear in the file manager and it only appears as a thumb nail and blank when opened. Any thoughts?.. Thanks in advance!

    Posted via CB10
    06-23-14 05:03 AM
  2. jaydee5799's Avatar
    Hello and welcome.
    I have had email stuck like that before. The only thing that worked for me was to delete the email account and re-add it. Since you can't do that with the pictures app, I bet you are going to have to reload your OS to make it disappear. Sux, i know.
    06-23-14 05:55 AM
  3. bblasl's Avatar
    Ok, thanks for that, i might just learn to live with it!

    Posted via CB10
    06-23-14 06:04 AM
  4. moody's Avatar
    Long press (don't open) and when side menu appears tap "delete"

    The reboot phone by holding down both volume keys at the same time.

    Z30STA100-3/10.3.x.xxx & Q10SQN100-2/10.3.X.XXX
    06-23-14 06:11 AM
  5. bblasl's Avatar
    Thanks, should i actually press the yes/no options or just go straight for reboot?

    Posted via CB10
    06-23-14 06:40 AM
  6. anischab's Avatar
    Thanks, should i actually press the yes/no options or just go straight for reboot?

    Posted via CB10
    Delete (yes) then reboot. It happened once to me!

    BlackBerry*Q10, T-Mobile Germany - SQN100-3, Running OS 10.2.1.2941
    06-23-14 06:46 AM
  7. moody's Avatar
    Long press file. When side menu pops out tap delete then "yes" to deleted.

    If you reboot the way I told you there is no "yes/no" option.

    Hold both up & down volume keys down at the same time and keep holding until phone shuts off then release the buttons

    This is a "hard" reboot and more effective than powering off.

    Z30STA100-3/10.3.x.xxx & Q10SQN100-2/10.3.X.XXX
    06-23-14 07:35 AM
  8. bblasl's Avatar
    Ok thanks but no joy. I appreciate your help anyway!

    Posted via CB10
    06-23-14 07:46 AM
  9. Vincent Romani's Avatar
    Add a file in the same location with the same name and delete the file.

    It happened to me once, I just changed the name of a picture to the name of the thumbnail and loaded it in the picture album, then deleted it. It'll show up as that picture as long as it's the same location.

    Posted via CB10
    06-23-14 07:54 AM
  10. BBjer's Avatar
    Can't wait for the "My wife found the picture" thread

    Posted via CB10
    06-23-14 07:58 AM
  11. BBjer's Avatar
    Grabs popcorn.

    Posted via CB10
    06-23-14 07:58 AM
  12. moody's Avatar
    LoL

    Z30STA100-3/10.3.x.xxx & Q10SQN100-2/10.3.X.XXX
    06-23-14 08:02 AM
  13. moody's Avatar
    If what I said doesn't work:

    Move file to sd card. Enabled usb mass storage. Connect to pc. Navigate to file and try removing that way.

    Z30STA100-3/10.3.x.xxx & Q10SQN100-2/10.3.X.XXX
    06-23-14 08:03 AM
  14. ronfc's Avatar
    Can be a cache problem. Move/backup your files from your SD card to your computer, then reformat the SD card. Check the Pictures app if it's blank. If it is, restore your files.

    Cave, cave, moderator videt
    06-23-14 08:59 AM
  15. bblasl's Avatar
    I am pleased to say that the said picture has simply disappeared. It took a few days but it looks like it has sorted it's self out. Thanks for all of your help and comments on this issue!

    Posted via CB10
    moody likes this.
    06-25-14 06:43 AM

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