1. Kitten219's Avatar
    Why is it that I'm unable to respond to persons that answered my question?

    It is regarding that I can't get rid of the registration on the person that I loaned my Q10 to.

    We DID reset the password but I cannot get rid of her name on the phone.
    10-27-16 04:43 PM
  2. Lusitano17's Avatar
    Why is it that I'm unable to respond to persons that answered my question?

    It is regarding that I can't get rid of the registration on the person that I loaned my Q10 to.

    We DID reset the password but I cannot get rid of her name on the phone.
    As suggested earlier....once you are able to reset password your friend needs to login to BlackBerry Protect with her bbid.

    https://blackberryid.blackberry.com/...&locale=ZW4%3D

    In BlackBerry Protect go to Manage Devices and remove the device from the device list.

    You can now Security Wipe the device and then the phone should be ready to accept a new Bbid.

    Posted via CB10
    10-27-16 05:36 PM
  3. moonhacker's Avatar
    lol...And I thought it was only me that couldn't respond to answers...
    10-28-16 08:44 AM

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