Why is it that I'm unable to respond to persons that answered my question?
It is regarding that I can't get rid of the registration on the person that I loaned my Q10 to.
We DID reset the password but I cannot get rid of her name on the phone.
Printable View
Why is it that I'm unable to respond to persons that answered my question?
It is regarding that I can't get rid of the registration on the person that I loaned my Q10 to.
We DID reset the password but I cannot get rid of her name on the phone.
As suggested earlier....once you are able to reset password your friend needs to login to BlackBerry Protect with her bbid.
https://blackberryid.blackberry.com/...&locale=ZW4%3D
In BlackBerry Protect go to Manage Devices and remove the device from the device list.
You can now Security Wipe the device and then the phone should be ready to accept a new Bbid.
Posted via CB10
lol...And I thought it was only me that couldn't respond to answers...