1. samyag Shah's Avatar
    Posted via CB10
    11-29-15 10:57 PM
  2. BigAl_BB9900's Avatar
    Posted via CB10
    Which OS version are you using?

    Does this sound quality issue only when you converse via 2G/3G, or is it also an issue when you use a VOIP solution (eg BBM Voice, WhatsApp, Skype)? Is this always an issue, or only when you are in certain locations?

    How long have you had the phone, and when did this issue start to occur? Have you changed your network provider or base location?

    Have you tried any of:
    • Re-boot (eg power cycle)
    • Soft Reset
    • Hard Reset


    A client of mine still uses her Z10 (she was a very early adopter) and the sound quality is excellent when she uses 2G, 3G, & BBM Voice - it's not so great when she uses WhatsApp Voice & Skype....
    11-30-15 04:54 AM

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