1. M2H4's Avatar
    Hi, I'm having troubles with this. I just bought a z30 and I am trying to transfer the data from my q10. I've seen the device switch app, that doesn't seem to work via wifi as the devices continue to try to detect one another unsuccessfully, and I've tried through blackberry link, but it fails once I reach the step of plugging in my z30 to complete the transfer.

    Is there any way to successfully do this? Thanks

    Posted via CB10
    08-30-14 07:51 AM
  2. jaydee5799's Avatar
    You need to use a cable and do device switch
    08-30-14 08:15 AM
  3. BlackBerryRules2006's Avatar
    Someone told me years ago (manager at Wireless Wave) that the best way to switch BlackBerry devices is to back up the old device then plug in the new Blackberry and choose restore. I have done this countless times over the years including on link where I just did the same thing as what you (Z10 to Z30). Everything worked great. Even my Android apps worked including my Clash of Clans....everything saved.

    Next BBM update....BBM Peek
    08-31-14 05:31 AM
  4. M2H4's Avatar
    The backup and restore method didn't work from Q10 to Z30, I'm sure Z10 to Z30 would have no issues. I just started fresh, there wasn't much, but I just just too lazy to redo everything

    Posted via CB10
    08-31-14 05:53 AM
  5. M2H4's Avatar
    Did that, the problem was when I used one cable and would plug out the z30, the Q10 part would go seamless, but then replugging in the z30 would constantly fail with the device being recognized, then I would try over and over again. I tried with 2 USBs and that looked like it was going to work except my mac crashed close to the end. That was it for me I decided just to start fresh and use app world to re-download apps I already had which was easy. It seems like it was a problem with the Z30 being recognized on the blackberry link software which I've read to be somewhat of a common issue

    Posted via CB10
    08-31-14 05:55 AM
  6. BlackBerryRules2006's Avatar
    Well at least you're up and going! I'm sure you'll love the Z30!

    Next BBM update....BBM Peek
    08-31-14 06:22 AM
  7. LeeU1911's Avatar
    There is a method to use sd card as well. You can google it.

    Posted via CB10
    08-31-14 10:53 AM

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