How to solve problem being stuck at login window in Passport?

Today I got my phone out of my pocket to find that the login window was showing (why I don't know) and it warned me that five attempts to login had failed. Now punching in my code does not lead to any response from my Passport. So basically I am stuck at sixth attempt without being able to unlock my phone. Attempting to update my software via BB website fails as it is not allowed access to a locked phone and hence doesn't recognize my pin. Thankful for any suggestions! (I think I'm on a leaked 10.3.1.2558 version but I can't be sure since I got no access to my phone.)

do you not read?

your phone will say "enter 'BlackBerry' to try again", once you do that, you'll have access to your remaining tries

Thank you. Meanwhile I suggest you use a less condescending tone when you help others.

Originally Posted by farvardinzad

Thank you. Meanwhile I suggest you use a less condescending tone when you help others.

If others could help themselves properly than I wouldn't need to point out stupidity. It's all to often people rush to forums to get help instead of learning to take the time to help themselves.

I think you are the stupid one. I just missed the text due to the stress of losing my data.

Not cool Kris.

Posted via CB10

This is the "ask a question" forum. A lot of people come here and really know zip. Cutting slack is OK.

The reason it asks you to type "Blackberry", I presume, is to be sure you haven't got caplock on etc.

Thanks scrannel for the explanation.

Made on my glorious Passport 10.3.2.798.