1. aksharma's Avatar
    My z10 isnt responding well since quite few days? I cannot open default blackberry wallpapers...and one thing when I receive a file from Bluetooth it doesnt shows in the file manager. I had to install an app ghost commander to move file in my original file manager

    Posted via CB10
    03-06-16 07:49 AM
  2. jaydee5799's Avatar
    How long has it been since you reloaded the OS?
    03-06-16 09:39 AM
  3. aksharma's Avatar
    Reloaded as in???

    Posted via CB10
    03-06-16 11:26 PM
  4. Lusitano17's Avatar
    Reloaded as in???

    Posted via CB10
    Operating System...

    Which OS version do you have installed?
    Have you tried to reload OS using BlackBerry Link on your PC?

    Posted via CB10
    03-06-16 11:42 PM
  5. aksharma's Avatar
    No didnt tried that reloaded function and my os version is 10.3.2.2474

    Posted via CB10
    03-07-16 12:03 AM
  6. Lusitano17's Avatar
    No didnt tried that reloaded function and my os version is 10.3.2.2474

    Posted via CB10
    First try a hard reboot of device....
    Hold power button down for about 20 seconds until red LED flashes and boot logo appears.
    If that fails to correct your issues then reload OS with BBLINK on your PC.
    Make sure to install the latest BlackBerry desktop software on your PC.

    https://swdownloads.blackberry.com/D...5C7D7B210455DE

    When link is installed connect your phone via USB to your PC.
    Wait for device recognition.
    Back up your pertinent data, contacts , media etc
    Remove your SD card if you have one.
    Go to Preferences and Reload Device software.

    Posted via CB10
    03-07-16 12:18 AM

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