1. CrackBerry Question's Avatar
    I've had this Q 5 for almost a year now. 2 days ago the battery was low and I forgot to charge it that night. Yesterday I charged it but it wouldn't turn on or so more than. Show the charging light flashing. After about 5 hours it finally showed the BlackBerry Logo and then it showed the second logo the blue box with the Blackberry inside. Suddenly the screen had different colour lines all over it. I waited and stayed like that so I restarted it and it's been doing the same thing since. My cell company is not very helpful with things like this and I really need to use my phone due to all the information numbers etc that I have on it I cant just go and get another phone. I really need help. Please and thank you!
    09-25-14 12:41 PM
  2. jaydee5799's Avatar
    I would back up the phone using Link and then reload the OS.
    Have you dropped it?
    09-26-14 06:18 AM
  3. vforbthen's Avatar
    Yes I have but it's never shut off or anything. One of my friends said that the firmware may be corrupted. Never had this happen before
    09-26-14 07:46 PM

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