1. CrackBerry Question's Avatar
    Hi there,

    My screen on the 9700 died this morning so thought it was a good time to transfer my data via my laptop to the new 9720, but nothing works.

    The screen on the 9700 is just white, so clearly that's gone and I can't seem to get any communication from it to my laptop.

    Can you help?
    10-15-14 06:16 AM
  2. kbz1960's Avatar
    Hello, welcome to CB. Do you have a resent backup? What version of DM are you using?
    10-15-14 06:23 AM
  3. blueyestm's Avatar
    if you have blackberry protect turned on I believe you can get the website to pull the info from your phone but I never tried it that way.
    10-15-14 06:44 AM

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