1. CrackBerry Question's Avatar
    The old service was BES 10. The backup was from the BES 10. Trying to restore the device but the files do not match. Media vs Media Enterprise, documents vs Documents Enterprise...
    07-05-15 04:14 PM
  2. jaydee5799's Avatar
    if you are not restoring the BES files, then I don't believe you can restore.
    Have you tried just loading the OS and manually setting up your phone from scratch?
    BigBadWulf likes this.
    07-05-15 06:07 PM
  3. BigBadWulf's Avatar
    Exactlt! If you had a personal backup, that info would probably restore (if the phone isn't restricted by an IT policy), but BES would be protected, as it should be.
    07-05-15 06:38 PM

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