1. CrackBerry Question's Avatar
    Hi!
    I know threads have been posted regarding this subject but I haven't found anything for my blackberry passport...

    Anyway, I recently bought one on eBay, and after realizing that several things were not working well, I did a factory reset.
    So I started it yesterday morning and today, at 6.30 pm, it's stuck at 98%...

    I only had a couple of apps on it, no music, no pictures, no nothing.. I'm starting to lose my patience and I'm afraid there might be a problem!
    When I bought it, it said that it had been reset already so I don't understand why it's taking so long.

    I've just tried to turn it off and on again to restart the process since I read here that it helps, sometimes..
    But in case it still gets stuck, is there anything I can do to interrupt the process and start the OS again?
    And is it normal that it is taking so long? Especially since I had nothing on it...

    Thanks by advance!

    Pauline.
    06-17-16 11:38 AM
  2. conite's Avatar
    It will finish eventually.

    But you can fire up BlackBerry Link and reboot your phone again. It should catch it, allowing you to reload the OS. You may have to reboot a few times to time it right.

    Priv STV100-1 AAF153 / Q5SQR100-1/10.3.3.746
  3. conite's Avatar
    It will finish eventually.

    But you can fire up BlackBerry Link and reboot your phone again. It should catch it, allowing you to reload the OS. You may have to reboot a few times to time it right.

    Priv STV100-1 AAF153 / Q5SQR100-1/10.3.3.746
    06-17-16 11:59 AM
  4. PaulineCharlotte's Avatar
    Okay so I just started BlackberryLink and rebooted my phone again: I got an error message at first, so I unplugged it and plugged it again, then the error message disappeared, and now BlackberryLink is restoring my phone by downloading the software update...

    Fingers crossed...
    06-17-16 12:13 PM
  5. PaulineCharlotte's Avatar
    Okay it worked! Phew, I'm relieved!

    Thanks for your help!
    Dunt Dunt Dunt and pkcable like this.
    06-17-16 12:51 PM
  6. pkcable's Avatar
    I'm glad it all worked out! Welcome to the CrackBerry community Pauline! I adjusted the title to appear more as a question that was then answered by conite, so this way it can be helpful to anyone else in the same predicament.
    06-17-16 01:24 PM

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