1. CrackBerry Question's Avatar
    my Q10 just went off when my wife tried to override the password when she wanted to switch from her Q5 to my Q10.
    after resarting it showing yellow caution triangle with the web site www.bberror.com/bb10-0015
    10-06-14 12:45 PM
  2. Elite1's Avatar
    Have you checked that webpage?
    As per:
    KB34545-BlackBerry 10 smartphone will not startup and displays an image with a link to www.bberror.com

    The BlackBerry 10 smartphone will not startup and displays an image with*the*following*URL:

    www.bberror.com/bb10-XXXX

    where*XXXX is one of*errors*listed*in*the*Cause*field*below.

    Cause
    The*following*errors*can*cause*this*issue:

    0001*or 0002 - The currently installed BlackBerry 10 OS version is not supported on this smartphone.
    0003*-*A critical error was encountered while loading the BlackBerry 10 OS.
    0004*-*The currently installed radio software is not supported on the BlackBerry smartphone.
    0005*-*The BlackBerry 10 smartphone radio software is missing or invalid.
    0015*-*A fatal*file*system error was encountered.
    0016*-*A*fatal file*system error was encountered.
    0017*-*A*fatal file*system error was encountered.

    Resolution
    Note:*Before*completing*the*step*below,*download*a nd*install*the latest version of BlackBerry Link*at*www.blackberry.com/blackberrylink.**

    Reload the BlackBerry 10 OS.*See*KB34045*for*steps.*

    If the Blackberry 10 OS does not reload or displays the same symptoms, then it is recommended to bring the smartphone back to place of purchase for service.
  3. Elite1's Avatar
    Have you checked that webpage?
    As per:
    KB34545-BlackBerry 10 smartphone will not startup and displays an image with a link to www.bberror.com

    The BlackBerry 10 smartphone will not startup and displays an image with*the*following*URL:

    www.bberror.com/bb10-XXXX

    where*XXXX is one of*errors*listed*in*the*Cause*field*below.

    Cause
    The*following*errors*can*cause*this*issue:

    0001*or 0002 - The currently installed BlackBerry 10 OS version is not supported on this smartphone.
    0003*-*A critical error was encountered while loading the BlackBerry 10 OS.
    0004*-*The currently installed radio software is not supported on the BlackBerry smartphone.
    0005*-*The BlackBerry 10 smartphone radio software is missing or invalid.
    0015*-*A fatal*file*system error was encountered.
    0016*-*A*fatal file*system error was encountered.
    0017*-*A*fatal file*system error was encountered.

    Resolution
    Note:*Before*completing*the*step*below,*download*a nd*install*the latest version of BlackBerry Link*at*www.blackberry.com/blackberrylink.**

    Reload the BlackBerry 10 OS.*See*KB34045*for*steps.*

    If the Blackberry 10 OS does not reload or displays the same symptoms, then it is recommended to bring the smartphone back to place of purchase for service.
    10-06-14 01:08 PM
  4. Elite1's Avatar
    There's no way for the average person to "override the password" so I'm not sure what you meant by that. After 10 failed password attempts, the device will wipe itself.
    10-06-14 01:10 PM
  5. Horvathkristofhun's Avatar
    Hi Guys,
    I have almost the same problem. I used all of 10/10 possibility.
    Now i have the yellow triangle and bb 00 15.
    I have done so far:
    BB link and refresh regarding KB34045: .. no connection
    Autoloader 10.2 xxxx and 10.3. xxxx no connetion only "connection to bootrom" and nothing else...

    Any idea what now?
    Thanks in advance.
    10-18-14 06:42 AM
  6. Horvathkristofhun's Avatar
    solved! it was wrong cable connect :\
    10-19-14 04:30 AM
  7. Vanda Szegedi's Avatar
    Hi!

    Do I lose all my photos with reloading the software after bb10-0005 error code?
    06-05-15 04:24 PM
  8. conite's Avatar
    Hi!

    Do I lose all my photos with reloading the software after bb10-0005 error code?
    All gone. Total wipe will occur.

    Hopefully you've been using Box or Dropbox to sync your media, or have been doing regular backups.

    Edit: BUT a 0005 error (missing radio file) should not require a reload. What were you doing prior to this error? (original post was a 0015 error!!)

    Z30STA100-5/10.3.2.798
    Last edited by conite; 06-05-15 at 05:08 PM.
    06-05-15 04:28 PM
  9. selena6603's Avatar
    i have a Z10 and it has a 10-0005 error, he did a power cycle when he crossed the US/Canadian border and now this error is up and the phone is unusable. i don't want to wipe the phone as there is some important info on it that has not be backed up through link( the backup only did contacts not pictures) is there any way to do the software update on the phone without a wipe happening?
    01-13-16 04:30 PM
  10. tauseef laugh tv's Avatar
    I have also same problem with my black berry q 10 i have reboot my device
    12-11-16 07:15 AM
  11. Lusitano17's Avatar
    I have also same problem with my black berry q 10 i have reboot my device
    You need an autoloader or try to reload with BBLINK if you can force recognition on device.
    http://m.crackberry.com/install-leaked-os-autoloader

    http://forums.crackberry.com//bb10-l...loader-927076/

    Source file from here unless your Z10 is an STL100-1 version
    https://drive.google.com/drive/mobil...VF5emJ0V29xUlE



    Posted via CB10
    12-11-16 10:55 AM
  12. opeyemi22's Avatar
    my blackberry was wright bberror.com/10-0015
    03-20-17 01:34 AM

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