1. CrackBerry Question's Avatar
    After installing 10.3.3 with an autoloader I cannot restore my contacts from a BB Link backup.

    I get Loading the restore content and a spinning blue ball to the left but it never displays the backup lists or allows me to select a backup from the list.

    If I try to make a backup I get the following in this order:
    Computing backup data
    Backup did not complete
    Verify that your device is turned on and connected to Blackberry Link, and try again.

    A search found that the Verify that your message has happened before with previous BB10 upgrades.

    I only want to restore contacts and then start backing up periodically again. Does anyone have any ideas how to fix this?

    Thanks,
    12-02-16 07:19 AM
  2. Dunt Dunt Dunt's Avatar
    If you have iTunes, there is a fix for it....

    If you don't have iTunes, Rebooting or uninstalling, reinstalling rebooting or using different USB Port/Cables or disable all Virus & Malware apps.
    12-02-16 07:56 AM
  3. coffee-turtle's Avatar
    I haven't experimented with this myself, but I have always wondered if the Charge Only Mode setting could interfere.
    Settings+Storage and Access+Accessing using USB.
    Turn off Charge Only Mode (you don't have to turn anything else on)
    On the previous screen: Access using Wi-Fi might be another option as Link can connect wirelessly too.
    In theory, these settings shouldn't have an effect, but I have wondered why there were times I couldn't restore a backup one day and then I could another.
    12-02-16 08:07 AM
  4. Viet_BB's Avatar
    If you have iTunes, there is a fix for it....

    If you don't have iTunes, Rebooting or uninstalling, reinstalling rebooting or using different USB Port/Cables or disable all Virus & Malware apps.
    Hi Dunt,

    I got same problem, and I have latest iTunes installed. How to fix this problem with iTunes?

    Thanks in advance.
    12-14-16 07:39 AM

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