1. viraj soni's Avatar
    BlackBerry link doesn't recognize my device(z3),
    Device cannot connect to BlackBerry link thorough wifi and usb also?
    Wht to do?

    Posted via CB10
    Last edited by viraj soni; 04-17-15 at 07:48 AM.
    04-17-15 07:02 AM
  2. pkcable's Avatar
    Have you rebooted the BB and the computer? Have you tried changing cords? Have you tried a different port? If you are using the ports in the front of the PC try switch to the back, or vice versa.
    04-17-15 11:51 AM
  3. viraj soni's Avatar
    It was working good untill I shifted to 10.3
    Yes I hv tried diff ports diff usb also
    Msg shows that device can't communicate with BlackBerry link

    Posted via CB10
    04-17-15 11:59 AM
  4. Engineer Dude's Avatar
    It happened to me last week when I tried to backup my Z10 after I updated my Z10 from 10.2 to 10.3. I had to factory reset the phone and after that, the phone was recognized by BB link again. Also after the update, my SD card could not be read by Z10 but it could be read by using computer.

    Posted via the CrackBerry App for Android
    04-17-15 12:03 PM
  5. viraj soni's Avatar
    How do I get BlackBerry link to recognize my device?-img_20150417_220225.jpg
    This type of msg comes

    Posted via CB10
    04-17-15 12:09 PM
  6. harshik's Avatar
    Try uninstalling the device driver for your BlackBerry. Then connect the phone and let it install. That's how it worked for me

    Posted via CB10
    04-17-15 12:12 PM
  7. viraj soni's Avatar
    my device connected through wifi bu cant through usb
    04-19-15 07:09 AM
  8. redchilli88's Avatar
    Is it recognised now?

    Posted via Z30 or Red Passport.
    04-19-15 07:21 AM
  9. kbz1960's Avatar
    Turn off all the setting in storage and access under access using usb.
    04-19-15 07:30 AM
  10. viraj soni's Avatar
    yes recognised bt not through USB
    when i turn off wifi thn its disconnects
    04-19-15 11:45 AM
  11. viraj soni's Avatar
    all setting are off bro
    04-19-15 11:48 AM
  12. viraj soni's Avatar
    i only want to take backup
    is there any other way to take backup ?
    04-19-15 11:50 AM
  13. kbz1960's Avatar
    Which version of 10.3.1 are you on? A friend of mine is on .2708 and has the same issue. I am on .2726 and don't have that issue. She is going to update sometime today to see if she can connect.
    04-19-15 12:46 PM
  14. kbz1960's Avatar
    i only want to take backup
    is there any other way to take backup ?
    Depends on what you want to backup. I use backup pro but it's a paid app. It doesn't backup settings etc. though.
    04-19-15 12:47 PM

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