1. CrackBerry Question's Avatar
    Hi, if I go to settings and check my user id it gives me one of my email address. When I reset password it says you must log in with original username or password incorrect. I tried all 3 Email addresses and resetting password on all of them, hard and soft reboot but still the same problem! Help!
    01-09-15 03:24 PM
  2. diegonei's Avatar
    Settings > BlackBerry ID

    Whatever email it says there is your BBID. If you want to recover your password, do it on the website, using the email you saw there.

    https://blackberryid.blackberry.com/...sig=&i=4774758

    To change the BBID on the device, either perform a security wipe or run an autoloader. The initial setup is the only way to enter a BBID (but this does not seem to be he issue you reported).
    01-09-15 03:45 PM

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