1. CrackBerry Question's Avatar
    I bought the phone from someone and I need to wipe the former BlackBerry id and use a new one... I know it will do security wipe, but I'll still need your help to do that.
    02-04-15 09:00 AM
  2. Uzi's Avatar
    Go to setting - security -security wipe



    PassportSQW100-1/10.3.1.2243
    02-04-15 09:03 AM
  3. robsteve's Avatar
    The newer BlackBerry Phones can take a lot longer to security wipe than the old phones. It is important you have a decent charge in the battery and plug the phone in when doing the security wipe. It can take quite a long time on some phones. I don't know the exact length of time, but can be over half an hour or more.

    When the wipe is done the phone will shut down. Just press the power button to start it up when the wipe is done and go through the setup.
    02-04-15 09:07 AM

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