1. CrackBerry Question's Avatar
    My Q10 is not syncing with my Blackberry ID so my BBM, Blackberry World, BB Protect can't be used. I thought that if I deleted the Blackberry ID that is associated with my BB device and did a security swipe so that it's set to the default settings I can create a new Blackberry ID. But now it can't create an NEW Blackberry ID cause the device still associates it with the OLD Blackberry ID which was deleted. Wouldn't a reset of the Blackberry ID and a security swipe entitles you to add a NEW Blackberry ID? It's also shows that it's in BB Protect anti-theft mode when I sign in with a NEW Blackberry ID but I can't sign in to BB Protect cause I've deleted my OLD Blackberry ID which the device is asking for.

    This all happened when I upgrade the OS to 10.3.2.2168. Everything else works fine like my text and phone calls but all the Blackberry apps don't work. Any help would be appreciated.

    Model: Blackberry Q10
    Purchased: June 2013
    OS: 10.3.2.2168
    Provider: Rogers
    Location: Toronto, Ontario Canada
    08-03-15 01:45 PM
  2. pkcable's Avatar
    I believe you will need BlackBerry support to help fix this problem....

    Contact BlackBerry Support - Online Resources - Call BlackBerry - US
  3. pkcable's Avatar
    I believe you will need BlackBerry support to help fix this problem....

    Contact BlackBerry Support - Online Resources - Call BlackBerry - US
    09-04-15 11:39 AM
  4. scrannel's Avatar
    Under the security rules that come with 10.3.2, if you wipe a phone you can only get it to work properly if you sign in with the ID it was last associated with. Do you still know the password for your old ID?

    Have a look here:

    http://helpblog.blackberry.com/2015/...ersion-10-3-2/
    09-04-15 12:46 PM

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