1. CrackBerry Question's Avatar
    im using blackberry z3, i forgot my blackberry id and password. from the website i was able to create a new blackberry id and password however when im entering the same in my phone its not accepting.

    Im getting an error msg stating "You can't sign in with a different blackberry id on this device. sign in with original blackberry id used on this device"

    Now that i hv a new id and password how can i login to my phone.
    12-24-14 08:25 AM
  2. DaFoxGrey's Avatar
    You will need to wipe the device, reverting to the out of box state, called a Security Wipe.
    You will loose all data on the device, additionally you will loose access to accounts and purchased apps that were set up under the old BBID.
    KB33591-How to perform a Security Wipe on the BlackBerry 10 smartphone
  3. DaFoxGrey's Avatar
    You will need to wipe the device, reverting to the out of box state, called a Security Wipe.
    You will loose all data on the device, additionally you will loose access to accounts and purchased apps that were set up under the old BBID.
    KB33591-How to perform a Security Wipe on the BlackBerry 10 smartphone
    12-24-14 09:21 AM

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