1. camposwaldo2's Avatar
    so i was transffering some pics form z10 to mac using remote access. then all of a sudden it shuts down, reboots with this icon. I did a battery pull-out same thing. What do I do??!! help me please and I cant restore it to because I have many pictures that I still need
    08-12-14 09:32 AM
  2. camposwaldo2's Avatar
    08-12-14 09:33 AM
  3. hellomoto921's Avatar
    Have you backed up your phone recently?
    08-12-14 09:37 AM
  4. camposwaldo2's Avatar
    no, my latest backup was early july
    08-12-14 09:39 AM
  5. serbanescu's Avatar
    I don't think you can do anything other than let the phone finish the security wipe it is doing right now.
    08-12-14 09:41 AM
  6. conite's Avatar
    That's the symbol for a security wipe. The phone is being nuked, and reset to factory settings.

    I don't know how in the world you managed to initiate that without the two stage process that it normally requires.

    At this point, you just have to let it continue. It could take half an hour, btw.

    Also, for future reference, do not do battery pulls on a bb10 device. Improperly shutting down first can corrupt the device.

    Z30STA100-5/10.3.0.700
    08-12-14 09:42 AM
  7. camposwaldo2's Avatar
    no no no no
    08-12-14 09:42 AM
  8. camposwaldo2's Avatar
    I did a battery pull-out. I can't let this happen! is there any way I can stop this please. also the device was almost full storage thast why I was doing
    08-12-14 09:47 AM
  9. conite's Avatar
    I did a battery pull-out. I can't let this happen! is there any way I can stop this please
    Impossible. Sorry.

    In the future, use an sd card (which does not get erased in a security wipe), and sync your camera photos to the cloud as you take them. BB10 supports this feature with Box.

    Z30STA100-5/10.3.0.700
    08-12-14 09:51 AM
  10. camposwaldo2's Avatar
    I f****** hate blackberry now. all the dam memories are gone
    08-12-14 09:54 AM
  11. conite's Avatar
    I f****** hate blackberry now. all the dam memories are gone
    I feel your pain. Although, to be fair, crap happens on every platform. If you had simply lost or broken your phone you'd be in the same spot.

    BlackBerry provides options to mitigate this type of event (as I listed above in my previous post) which not all other platforms do.


    Z30STA100-5/10.3.0.700
    08-12-14 09:58 AM
  12. serbanescu's Avatar
    If your device memory is full it can take more than an hour for the security wipe to complete. If you don't want a completely broken device you must wait patiently for it to finish what it is doing.

    After your Z10 reboots and you finished setting it up I advise you to use BlackBerry Link (Preferences > Reload Device Software ) to reload the operating system one more time because when you did the battery pull it is possible that some data on the phone ended up corrupted.

    BlackBerry Link downloads a fresh copy of the operating system from BlackBerry servers, so you will be assured that you will have an error free system on your phone.
    08-12-14 10:01 AM
  13. camposwaldo2's Avatar
    you're right. I'm sorry. I just god dam wanted to tranfer my photos!! dammit
    08-12-14 10:06 AM
  14. conite's Avatar
    you're right. I'm sorry. I just god dam wanted to tranfer my photos!! dammit
    Don't be sorry. I'd be upset too.

    Z30STA100-5/10.3.0.700
    08-12-14 10:15 AM
  15. camposwaldo2's Avatar
    how long does restoring take?
    08-12-14 10:26 AM
  16. conite's Avatar
    how long does restoring take?
    Reloading an OS through link can take a while. It needs to download 2gb worth of stuff. Maybe an hour total. Then you'll have to download your apps again and set up your phone from scratch.

    Z30STA100-5/10.3.0.700
    08-12-14 10:44 AM
  17. anon1727506's Avatar
    Really wish LINK would allow scheduled Backup via Wi-Fi.

    But at least it does do syncing via Wi-Fi... so in the future look at setting this feature up. Along with using the SD Card to store media files. Also there are some Cloud Apps that will sync some media content - depending on how much storage they give and how much you use. And there are Backup Apps that will backup to your SD Card or even to a Cloud account - again depending on space.

    You never really know when something is going to happen - but yours is an unusual case. Sorry
    08-12-14 10:56 AM
  18. JuiciPatties's Avatar
    so i was transffering some pics form z10 to mac using remote access. then all of a sudden it shuts down, reboots with this icon ...
    I'm confused. So why would a full storage phone reboot and commence a security wipe on its own? This doesn't sound right to me. Not questioning the integrity of the OP, but wouldn't the security wipe either be self-inflicted (i.e. selected through settings), or the device would have been remotely wiped through Blackberry Protect.

    I haven't heard of a phone triggering a security wipe on its own, but I haven't researched it either. It would definitely upset me too if that was the case.
    08-12-14 11:46 AM
  19. conite's Avatar
    I'm confused. So why would a full storage phone reboot and commence a security wipe on its own? This doesn't sound right to me. Not questioning the integrity of the OP, but wouldn't the security wipe either be self-inflicted (i.e. selected through settings), or the device would have been remotely wiped through Blackberry Protect.

    I haven't heard of a phone triggering a security wipe on its own, but I haven't researched it either. It would definitely upset me too if that was the case.
    I've never heard or read about a spontaneous random initiation of a security wipe either.

    He sounds sincere though, so I'd chalk it up to one of those freak one in a million things.

    Perhaps a power surge from the laptop caused some type of corruption to the OS?

    Z30STA100-5/10.3.0.700
    08-12-14 12:03 PM
  20. xtremeled's Avatar
    What's the lesson to be learned here? BACK UP YOUR DEVICES!!!!!!!!!!.
    08-12-14 02:52 PM
  21. Shankarnarayan Subramaniam's Avatar
    Hi Friends,
    Is there a Viber download version for Q10
    If you have a link pls help me with one.
    Thank You

    Posted via CB10
    08-12-14 02:56 PM

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