1. alexbe09's Avatar
    I'm having some issues on my Z30 ever time I record a video for some reason instead of it a still from video that was recorded it's has been replaced by the pic of an album I have in my phone. Does anyone know how I can fix this issue? Please

    Click image for larger version. 

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    Posted via CB10
    09-14-14 12:35 AM
  2. anon721037's Avatar
    Try a batter pull,
    09-14-14 12:39 AM
  3. alexbe09's Avatar
    And I am running the latest software from Verizon .2991 and even before I updated I've had this issue. Also my contacts won't show when I open the phone app.. but they do show in the contact app.
    Click image for larger version. 

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    Posted via CB10
    09-14-14 12:39 AM
  4. alexbe09's Avatar
    I already held the rest off button and hit reset.

    Posted via CB10
    09-14-14 12:40 AM
  5. guygardner73's Avatar
    Try a batter pull,

    Z10STL100-2/ O2 UK
    09-14-14 02:10 AM
  6. guygardner73's Avatar
    Hold the up and down volume keys and do not release until you see the big blue BlackBerry logo in the centre of the screen. Ignore the screen shot that occurs and make sure you have at least 20% memory left on device and media card.

    Z10STL100-2/ O2 UK
    09-14-14 02:13 AM
  7. alexbe09's Avatar
    That still didn't work just tried it any more suggestions?

    Posted via CB10
    09-14-14 02:53 AM
  8. guygardner73's Avatar
    You could try just deleting the Album in question and adding it again later. Also, are you using a good media card? I have had similar problems with cheap cards off EBay.

    Z10STL100-2/ O2 UK
    09-14-14 04:16 AM
  9. nhanken's Avatar
    Have you tried to do a backup and then do a security wipe?

    Looks like your Z30 knows that you have a thing for Cher !

    Posted via CB10
    09-14-14 08:16 AM
  10. alexbe09's Avatar
    Haha thanks and yeah I mean I like her but not all crazy to the point where all my vids are messed up like that haha

    Posted via CB10
    09-14-14 01:13 PM
  11. nhanken's Avatar
    Haha thanks and yeah I mean I like her but not all crazy to the point where all my vids are messed up like that haha

    Posted via CB10
    You'll probably need to wipe the phone to get rid of that Cher syndrome ;D

    Posted via CB10
    09-14-14 03:36 PM
  12. alexbe09's Avatar
    Yeah I can probably wipe it and not load that album onto my sd card let's see if it works.. kinds sucks looking forward to getting a passport but I hate glitches like these then I cannot fix then

    Posted via CB10
    09-14-14 05:59 PM
  13. anon721037's Avatar
    After you updated your os did you restore, thats probably where it came from.
    09-14-14 06:28 PM
  14. alexbe09's Avatar
    I don't recall. Have any suggestions on how to fix this?

    Posted via CB10
    09-14-14 09:03 PM
  15. anon721037's Avatar
    Well I would guess the only way to truly do it properly is do a security wipe, reload 1154 os for your device and set up like new.

    For your contacts and things try back up pro in BBW I use it and it's great.

    But set up your device like new when you do a big jump in an os like this is. A back up from an older os is probably where all the problems come from.

    I have this on my Z30 and it's flawless.

    Posted via CB10
    09-14-14 09:27 PM
  16. alexbe09's Avatar
    I'm search how to do that,but my concern is I had this issue since before I updated it to the new OS update

    Posted via CB10
    09-15-14 01:06 AM

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