1. CrackBerry Question's Avatar
    I have a blackberry z10. I do not remember the blackberry username or password i used when i setup my phone. Accidentally I removed my blackberry id from the phone. Now as i was trying to setup another id, it prompted me for the first id as anti theft protection was switched on. As i did not remember my original id, I thought of reseting my phone. Then I ended up erasing all my data in the reset. I was fine with it. After the reset it still wants the original bbid because the anti theft protection is still switched on. Now I am in a big mess because I can't even use my phone as it is stuck with the setup screen asking for the bbid. So please can anyone help me out. Is any way to do a factory reset while my phone is in this state?

    I reset my phone using this:
    Go to Settings > Security and Privacy > Security Wipe.
    06-16-16 02:14 PM
  2. Dunt Dunt Dunt's Avatar
    https://blackberryid.blackberry.com/...coverpassword/

    You should be able to remember your email address... if you are the owner.

    If you forgot or lost access to the email address you used to set up you BBID, forgot your BBID and Password.... you will need to buy a new phone. There is simple no bypass to the anti-theft protection.

    You could try contacting BlackBerry support... if you can prove ownership and if the phone is under warranty.
  3. Dunt Dunt Dunt's Avatar
    https://blackberryid.blackberry.com/...coverpassword/

    You should be able to remember your email address... if you are the owner.

    If you forgot or lost access to the email address you used to set up you BBID, forgot your BBID and Password.... you will need to buy a new phone. There is simple no bypass to the anti-theft protection.

    You could try contacting BlackBerry support... if you can prove ownership and if the phone is under warranty.
    Last edited by Dunt Dunt Dunt; 06-16-16 at 02:38 PM.
    06-16-16 02:22 PM
  4. pkcable's Avatar
    Here's BlackBerry's ContactUs page....

    Contact BlackBerry - United States
    06-16-16 03:19 PM

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