Email Load Time in BB Hub

Hi,

I have a user with a Q5, when she switches between menus and selects Email within the Hub it takes between 15 to 30 seconds to display the emails. Switching to other menus such as Text, BBM etc siwtch and load instantly.

The user is a heavy email user and has over 4000 contacts and has 1600 emails within her Inbox.

We do not sync all email folders, only the default ones - Inbox, Sent etc

We use 30 days to keep messages in the Inbox.

Troubleshooting I have done is:
Wiped and re activation
Reloaded OS
Factory Restore
Tested on different Q5 device
Reduced days to keep emails from 30 days to 14
Tested on a Z10 device

Despite all of this, the issue still remains.

Speking to Blackberry they do not have any fix for this and it has been raised to the the Dev Team at Blackberry, they suspect due to the large amount of data this is the reason. However as I stated to them I would want a more definitive answer.

Has anyone come across this at all or does anyone have any ideas ?

Thanks.

I had a similar problem but the email limit was set to forever...

Setting it to 30 days fixed it and I have similar email volumes as well, about 500/week mostly weekdays.

I am wondering about that massive contact list though...4000?

I know our corp has a massive "Global" contact list but the only ones that auto sync to the phone are my local contacts. When I need to search for a contact that is not local there is an option for Remote search which looks up the Global list.

I only have something like 2-3 hundred contacts local.

Might be the issue, again 4000 seem big to me...I assume there is an index loaded each time you open the email app?