02-14-17 04:13 PM
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  1. ego_sum_spartacus's Avatar
    ego_sum_spartacus
    Just got my new dtek60 but can't seem to figure out how to keep the screen from timing out or going black after 30 seconds. I've got the sleep mode set to 10 minutes. Any tips or ideas?
    02-13-17 10:24 PM
  2. anon(4243545)'s Avatar
    anon(4243545)
    You can find that option under Settings, Display. You have to search for an option referring to timeout, not sleep: if you cannot find it, swipe down from the top of the page and use the search bar.
    02-14-17 03:02 AM
  3. ego_sum_spartacus's Avatar
    ego_sum_spartacus
    No screen timeout feature :-(
    02-14-17 06:19 AM
  4. Rico4you's Avatar
    Rico4you
    Trusted Member
    Q&A Team
    Hello..go to Settings. Then select Display.
    Then select Sleep.
    There you can adjust from min 15 seconds to 30 minutes.

    Good luck

    Posted via CB10
    02-14-17 06:33 AM
  5. ego_sum_spartacus's Avatar
    ego_sum_spartacus
    Originally Posted by BlackZ10
    Hello..go to Settings. Then select Display.
    Then select Sleep.
    There you can adjust from min 15 seconds to 30 minutes.

    Good luck

    Posted via CB10
    Thanks. I have it set to 10 minutes but it still blacks out of I'm not doing anything after 10 seconds! I've tried rebooting but no joy :-(
    02-14-17 08:32 AM
  6. Rico4you's Avatar
    Rico4you
    Trusted Member
    Q&A Team
    Originally Posted by ego_sum_spartacus
    Thanks. I have it set to 10 minutes but it still blacks out of I'm not doing anything after 10 seconds! I've tried rebooting but no joy :-(
    Try a 32 second reboot holding power button down during that time. Simulates a battery pull.

    Time it that it is 32 seconds.



    Posted via CB10
    02-14-17 01:10 PM
  7. ego_sum_spartacus's Avatar
    ego_sum_spartacus
    Originally Posted by BlackZ10
    Try a 32 second reboot holding power button down during that time. Simulates a battery pull.

    Time it that it is 32 seconds.



    Posted via CB10
    Tried it. Still the same. Appreciate the help :-) ...This timeout is getting annoying!
    02-14-17 02:34 PM
  8. ego_sum_spartacus's Avatar
    ego_sum_spartacus
    so doing a factory reset and not going to install apps from my previous device. Wish me luck!
    02-14-17 02:53 PM
  9. Rico4you's Avatar
    Rico4you
    Trusted Member
    Q&A Team
    Originally Posted by ego_sum_spartacus
    Tried it. Still the same. Appreciate the help :-) ...This timeout is getting annoying!
    Also appreciate your feedback.

    It seems could be some corrupt data. Very odd behaviour. You can also try a Hard reset that clears all data from device. Here is a link.

    https://help.blackberry.com/en/dtek6...901885230.html

    This could maybe help you start fresh.

    Good luck!

    Posted via CB10
    02-14-17 03:08 PM
  10. ego_sum_spartacus's Avatar
    ego_sum_spartacus
    That did it! Factory reset without pulling in any of my previous phones apps or data. Works like a charm now :-)
    02-14-17 03:34 PM
  11. Rico4you's Avatar
    Rico4you
    Trusted Member
    Q&A Team
    Originally Posted by ego_sum_spartacus
    That did it! Factory reset without pulling in any of my previous phones apps or data. Works like a charm now :-)
    Awesome! Enjoy the fantastic DTEK60

    Posted via CB10
    02-14-17 04:13 PM
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