03-24-17 09:56 AM
tools
  1. Tim954rr's Avatar
    Tim954rr
    Hello all,
    I think I broke my dtek after I used the autoloader to reload the os, the white led flashes from bright to dim for hours now. Maybe I'm not looking in the right place but I can't find the meaning of this flashing. And as it's not booting anymore nor responding to any long pressing of keys, I don't know what to do.
    I hope someone is able to help, it will be appreciated!

    Regards,
    Tim
    03-24-17 06:35 AM
  2. mainely_linux's Avatar
    mainely_linux
    Q&A Team
    When you ran the AutoLoader did you notice the output of the installer log? Did everything complete properly? Is the OS booting up properly?
    03-24-17 07:58 AM
  3. Tim954rr's Avatar
    Tim954rr
    All looked OK but the OS isn't booting at all.
    The installer log just said press any key to exit.
    03-24-17 08:25 AM
  4. mainely_linux's Avatar
    mainely_linux
    Q&A Team
    Originally Posted by Tim954rr
    The installer log just said press any key to exit.
    Have you attempted running the autoloader again? Can you paste the output of the install log here? That may shed some more information.
    03-24-17 08:28 AM
  5. Tim954rr's Avatar
    Tim954rr
    Yes I tried that, but I'm unable to get back into the flash boot menu. So no luck with the autoloader.
    Where can I find that output? I don't see anything in the folders...
    03-24-17 08:36 AM
  6. mainely_linux's Avatar
    mainely_linux
    Q&A Team
    When you run the autoloader a dos screen will pop up. You can right click in the box and choose mark, then drag your mouse over all the output to copy it. Is the PC detecting the phone when you plug it in via USB cable? You may need to contact BB support, sounds like something possibly corrupted during the flash if you cant access the bootloader menu.
    03-24-17 08:40 AM
  7. Tim954rr's Avatar
    Tim954rr
    Thanks for the help, I realized that it's still under warranty and thus I send it back for repair.

    I think you're right and something went wrong during the loading as the PC didn't recognize the phone anymore.
    03-24-17 09:56 AM
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