1. CrackBerry Question's Avatar
    This started about a month ago and I will open and read the message and then when I go back to retrieve it later it is gone. This is happening to both text and email messages. I spoke to my server and they said it is not something they would be able to fix and suggested that I do a reset to factory settings.
    05-05-16 05:29 PM
  2. conite's Avatar
    What device are you using? What OS are you on?

    If it was just your email, then I would suggest removing the email account and then adding it back.

    Since text messages are affected too, I would suggest a hard reset.

    After that, you may have to consider reloading your OS using BlackBerry Link (if a BB10 device).
  3. blueburk's Avatar
    memory issues on any phone will erase all messages
    05-05-16 05:38 PM
  4. conite's Avatar
    What device are you using? What OS are you on?

    If it was just your email, then I would suggest removing the email account and then adding it back.

    Since text messages are affected too, I would suggest a hard reset.

    After that, you may have to consider reloading your OS using BlackBerry Link (if a BB10 device).
    05-05-16 06:03 PM

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