1. gorilla16's Avatar
    Since a few weeks I can not delete videos completely. When I deleted a video, the thumbnail preview stays. The video is gone, but the preview is still in the app.
    I have this problem just the last few weeks. Before everthing worked!
    What can I do?

    Posted via CB10
    02-04-15 02:48 AM
  2. helalzone's Avatar
    Which BlackBerry phone, os?

    Helalzone
    02-04-15 03:33 PM
  3. gorilla16's Avatar
    Z10. OS 10.2.1.3062

    Posted via CB10
    02-04-15 03:53 PM
  4. helalzone's Avatar
    Just do a battery pull and start your phone, see if the deleted ones r still thr

    Helalzone
    02-04-15 03:57 PM
  5. eldricho's Avatar
    Are they on your phone storage or sd card?

    Posted via CB10
    02-04-15 04:02 PM
  6. gorilla16's Avatar
    They are on my sd card. It worked perfectly all the time. But suddenly it started.

    Posted via CB10
    02-04-15 04:51 PM
  7. gorilla16's Avatar
    What does a battery pull mean? Pulling the battery out of the phone when it's running?

    Posted via CB10
    02-04-15 05:16 PM
  8. eldricho's Avatar
    Have you tried pulling the sd card and inserting it again? Maybe it just needs to re-index

    An alternative methid, could be to put the sd card into a adapter and plug it in to a pc a d see if the files still show or you could also mount the device as mass storage and achieve the same thing

    What does a battery pull mean? Pulling the battery out of the phone when it's running?

    Posted via CB10
    Yes, that is a battery pull. I recommend pulling and re-inserting the sd card before trying this

    Posted via CB10
    02-04-15 08:08 PM

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