1. Costas Stavrou's Avatar
    Can someone please tell me how I can fix this problem. Some of my contacts have double phone numbers and bbm pin numbers. I clear them out manually and every time I restart my Z10 the duplicate numbers come right back. Please help.

    Posted via CB10
    01-04-15 09:45 AM
  2. Ecm's Avatar
    If your contacts have linked info from Facebook, Linkedin, etc., that's likely the reason. All the info is being pulled into the one linked contact view.

    You can check by opening any contact that has dupe phone numbers, tap "links" and see where all their contact info is drawn from.
    01-04-15 10:12 AM
  3. tex3523's Avatar
    One way to troubleshoot the problem. Is un link all the accounts and then see which ones are different. One phone number is mobile one is other. Etc. Then edit the ones your able to make them match ( linked in and facebook can't be edited).



    Posted from my awesome Q10
    01-04-15 11:35 AM
  4. Costas Stavrou's Avatar
    Thanks guys I will try that!

    Posted via CB10
    01-04-15 02:08 PM
  5. blaisealphanso's Avatar
    Hi!

    Took my BlackBerry Q10 mess the contacts up a day or 2. Took me around 4 - 5 hours, after months of procrastination to fix this.

    Pre-requiste:
    BlackBerry Link installed on desktop.
    Outlook/ or any other mail client. (I did all steps in the MS Office suite)
    Excel / or something similar.
    Ample time and patience.

    Steps:
    1. Delete your existing contacts on Outlook (if these are your BlackBerry contacts synced, otherwise, please don't)
    2. Sync your BlackBerry contacts to Outlook contacts, through a 1 way sync to computer (and 'Use the information from my device' option selected - in BlackBerry link, under contact, in Sync setting/ relationship)
    3. Export your contacts to excel, post sync completion.
    4. Ensure all cells containing phone numbers are formatted as 'text' and not 'numbers.'
    5. Save this file as a .csv
    6. Wipe your phone. While setting up an email/ FB/ twitter etc, uncheck the option which will say either 'sync contacts' or 'find friends'
    7. Here is the tricky part, so it is upto you how you want to proceed.
    a. Import the updated contact list back to Outlook. And then sync it with your phone, through again a 1 way sync, this time from computer to device. (Issue with this option is that the numbers come without the '+' sign before the international code and will mess up your WhatsApp contact list)
    b. Import you contact list to email provider like Gmail. Sync them to your device once you have set this email up. This will not impact your WhatsApp. Now, I didn't care much for my Gmail contacts, so I deleted all my contacts there. How you would want to manage this is upto you.
    8. In the contact application, uncheck all accounts, whose contacts you don't want to see.
    9. Whenever you are saving a new contact, ensure you swipe down. You will get an option where do you want to save the contact. By default, it will save everywhere, creating the duplicate contacts. Uncheck all, but the one account where you want to save it.

    I had around 500 - 700 contacts, depending on what was synced by what. Now, I have my actual contact list 242. If I switch on the FB contact list, it goes up.

    Finally, I have a contact list that is actually under my control.

    Hope this helps.

    Regards,
    Blaise

    Posted via CB10
    arifbsantoso likes this.
    01-18-15 04:48 AM

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