Welcome to the CrackBerry Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 14 of 14
Like Tree2Likes
  • 1 Post By darkhorse321
  1. darkhorse321's Avatar
    CrackBerry Abuser

    Posts
    238 Posts
    Global Posts
    239 Global Posts
    Thread AuthorThread Author   #1  

    Default Can't use BlackBerry link on new laptop!!

    Grrrr! Finally got things set up with an HP laptop using windows 8.1. BlackBerry link loaded fine, but when I try to connect my phone, it shuts down my Internet and/or freezes/crashes my system and then can't read the phone driver when restarted. Help! I want my info backed up on my phone!

    Posted via CB10
  2. Lostboy5151's Avatar
    CrackBerry Genius of Geniuses

    Posts
    7,346 Posts
    Global Posts
    7,424 Global Posts
    #2  

    Default

    Windows 8.1 is not recognizing all the drivers for BBlink.
    You need to go into the Advanced Boot Screen and enable "accept unsigned drivers."

    It's a bit tricky to find the Advanced Boot Screen in 8.1 Do a "google" and you'll find step by step instructions.

    Reinstall BBlink "as administrator" ( by right clicking on the EXE file) and you should be good to go!
    If You Can't Convince Them...... Confuse Them.

    Thanked by:
    zocster (08-27-2014) 
  3. anon8091350's Avatar
    CrackBerry Abuser

    Posts
    126 Posts
    Global Posts
    141 Global Posts
    #3  

    Default

    Quote Originally Posted by darkhorse321 View Post
    Grrrr! Finally got things set up with an HP laptop using windows 8.1. BlackBerry link loaded fine, but when I try to connect my phone, it shuts down my Internet and/or freezes/crashes my system and then can't read the phone driver when restarted. Help! I want my info backed up on my phone!

    Posted via CB10
    Hi Darkhorse 321, yes had similar trouble with BlackBerry link on windows 8.1,
    Went to download phone firmware halfway through windows decided to crash lost everything,
    After three attempts and crashed every time, still have laptop with windows 7 did it first time,
    BlackBerry link worked perfectly, windows 8.1 is like the phone version *******,
    Can you borrow a laptop with windows 7 ? Good luck.
  4. darkhorse321's Avatar
    CrackBerry Abuser

    Posts
    238 Posts
    Global Posts
    239 Global Posts
    Thread AuthorThread Author   #4  

    Default

    I have an old laptop running XP. I'll back it up on that- what a disappointment that BlackBerry drivers aren't all recognized. Sigh. Thanks so much for the help!

    Posted via CB10
    Lostboy5151 likes this.
  5. Lostboy5151's Avatar
    CrackBerry Genius of Geniuses

    Posts
    7,346 Posts
    Global Posts
    7,424 Global Posts
    #5  

    Default

    Quote Originally Posted by winston101 View Post
    Hi Darkhorse 321, yes had similar trouble with BlackBerry link on windows 8.1,
    Went to download phone firmware halfway through windows decided to crash lost everything,
    After three attempts and crashed every time, still have laptop with windows 7 did it first time,
    BlackBerry link worked perfectly, windows 8.1 is like the phone version *******,
    Can you borrow a laptop with windows 7 ? Good luck.

    What part of this EASY FIX don't you understand?

    Windows 8.1 is not recognizing all the drivers for BBlink.

    You need to go into the Advanced Boot Screen and enable "accept unsigned drivers."
    It's a bit tricky to find the Advanced Boot Screen in 8.1 Do a "google" and you'll find step by step instructions.
    Reinstall BBlink "as administrator" ( by right clicking on the EXE file) and you should be good to go!

    Not only have I helped countless people with their device issues for countless years, but i also, custom build and repair computers.
    The fact that you didn't "get" it the first time and reverted backwards is anything BUT perfect!
    Why not just DO IT RIGHT!!!
    If You Can't Convince Them...... Confuse Them.

  6. Lostboy5151's Avatar
    CrackBerry Genius of Geniuses

    Posts
    7,346 Posts
    Global Posts
    7,424 Global Posts
    #6  

    Default

    Quote Originally Posted by darkhorse321 View Post
    I have an old laptop running XP. I'll back it up on that- what a disappointment that BlackBerry drivers aren't all recognized. Sigh. Thanks so much for the help!

    Posted via CB10
    It's a Windows problem not Blackberry. for some reason the problem lies within what version of 8.1 you have on your PC.
    Also, Some anti-virus programs interfer. so disabling your virus software may help!

    But going back to XP (which is no longer supported by Microsoft) or reverting back to Windows 7 is not the answer either.
    You're gonna have to do it the right way sooner or later!!
    If You Can't Convince Them...... Confuse Them.

  7. Drenis's Avatar
    CrackBerry Abuser

    Posts
    241 Posts
    #7  

    Default

    My guess is the OP is using a USB3 port. Try USB2. I have replicated the very same issue when trying to use USB3. With updates from Microsoft, I no longer have that issue.

    If anything... there were MORE issues with Windows 8 and Link. I installed AND run Link just fine on my 8.1 laptop which syncs my work Q10. A lot of pressing issues have been corrected in 8.1

    Probably not the issue but ensure you have the latest version of BB Link as well.
  8. darkhorse321's Avatar
    CrackBerry Abuser

    Posts
    238 Posts
    Global Posts
    239 Global Posts
    Thread AuthorThread Author   #8  

    Default

    First off, being insulting to someone when they are asking for help is rude. I've just had surgery and due to medication, processing certain terms is taking a lot more thought time. I'm NOT a computer tekkie so what you find easy, takes me a hour to comprehend. I figured out a few things about BlackBerry link for windows 8.1 - I'd rather not risk crashing my computer AND phone. I tried to find what some people suggested and had no luck. So excuse me while I take my time in healing from surgery and will look at this again.

    Posted via CB10
  9. darkhorse321's Avatar
    CrackBerry Abuser

    Posts
    238 Posts
    Global Posts
    239 Global Posts
    Thread AuthorThread Author   #9  

    Default

    Ps- every time I go onto BlackBerry link, it shuts off both Internet accesses. Why? I'm using the usb port 2 btw.

    Posted via CB10
    Last edited by darkhorse321; 08-30-2014 at 05:41 PM.
  10. darkhorse321's Avatar
    CrackBerry Abuser

    Posts
    238 Posts
    Global Posts
    239 Global Posts
    Thread AuthorThread Author   #10  

    Default

    Did as suggested and now BlackBerry link will take 2 hrs to download?? Am I missing something?
    Last edited by darkhorse321; 08-30-2014 at 05:32 PM.
  11. darkhorse321's Avatar
    CrackBerry Abuser

    Posts
    238 Posts
    Global Posts
    239 Global Posts
    Thread AuthorThread Author   #11  

    Default

    No dice. Still same problem. Freezes, shuts down computer and tells me a DPC watchdog violation. I will use my old laptop untill BlackBerry decides to fix this issue (for backing my phone up).

    Posted via CB10
  12. kalonjie's Avatar
    CrackBerry Abuser

    Posts
    132 Posts
    #12  

    Default

    I have windows 8.1 and I don't have any problems and drivers

    Posted via CB10
  13. darkhorse321's Avatar
    CrackBerry Abuser

    Posts
    238 Posts
    Global Posts
    239 Global Posts
    Thread AuthorThread Author   #13  

    Default

    Perhaps it's an issue with HP? Hard to know.

    Posted via CB10
  14. darkhorse321's Avatar
    CrackBerry Abuser

    Posts
    238 Posts
    Global Posts
    239 Global Posts
    Thread AuthorThread Author   #14  

    Default

    Update: after refreshing my system back to windows 8, I then reinstalled 8.1. This worked. I wwas able to update my HP drivers and viola- blackberry link now works on my computer! Backed up my phone tonight. Not sure if a new SIM card could also help- I did noticed the one ethernet port had issues (on my system). Switching to the other solved that problem.

    Posted via CB10

Similar Threads

  1. AT&T Official OS 10.2.1.3337 (SR 10.2.1.3014)
    By danielangulo_co in forum BlackBerry 10 OS
    Replies: 75
    Last Post: 10-24-2014, 06:04 PM
  2. New Instagram 6.5 is working to 10.3.0.1052
    By Jorge Zile Vaccaro in forum Ask a Question
    Replies: 16
    Last Post: 08-30-2014, 09:18 AM
  3. Share your experiences with night camera shooting with the new 10.3.0.1052!
    By LostOnThePianoRoll in forum BB10 Leaked/Beta OS
    Replies: 5
    Last Post: 08-29-2014, 01:28 PM
  4. Link wont recognize z10 pc/mac! help please!
    By blackguy07 in forum BlackBerry Z10
    Replies: 14
    Last Post: 08-29-2014, 08:21 AM
  5. The next BlackBerry full touch...
    By BB fan forever in forum General BlackBerry Discussion
    Replies: 11
    Last Post: 08-27-2014, 09:24 AM

Posting Permissions