1. CrackBerry Question's Avatar
    I am trying to recover photos and videos from my old Torch 9860, and I am having trouble logging in to my Blackberry ID, which is apparently crucial to getting in and operating the phone. When I start the phone up, i am required to log in to my Blackberry ID, but when I put in the correct email address and password (I know this combination is correct as I have logged in several times on my computer), it denies me access and I have one less of my ten attempts to get the email and password right.

    When I try to click the "Forgot Password?" link, it comes up with the message "unable to update Blackberry ID account information while offline". Now, if I can't turn on wi-fi or mobile data to get online, how then am I to go about not only changing the password, but logging in all together? I am worried because if it's not connected to the internet, how does it even verify whether or not the email I'm logging in with is valid or not?

    I have also tried connecting the phone to my computer and backing it up using Blackberry desktop software, but the computer won't recognise it.
    10-11-16 10:06 PM
  2. cutebybirth's Avatar
    try Hard reset to your Device
    10-12-16 08:17 AM

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