Can't back up data in BlackBerry Link

I got some problems with my BlackBerry and i want to fix it by reloading it using BlackBerry Link but the Link kept saying "cannot connect with BlackBerry, cannot back up using wifi connection, need USB cable to connect, bla bla bla " . First, i thought the cable is broken but it is not because my laptop still can read the data inside and so on when i connect to another computer. Any help or anyone know the issues?

Posted via CB10

Reboot the PC and also the phone.

Via CB10 Runnin PassportSQW100-1/10.3.2.2339

It doesn't work at all maybe i should upgrade my windows...

Posted via CB10

Make sure link is updated to the latest version. Try reinstalling it.

Posted via CB10