1. briann1's Avatar
    After using a BlackBerry 9800 for 3 years I recently purchased a Q 5. I only have 1 issue with it and that is that when someone calls me I can not answer the phone it just keeps ringing. I really miss the track ball from my 9800. Well I guess I have 2 issues but I will get used to not having the track ball.
    Can some one please help me with this issue.
    Much appreciated.
    Brian
    08-30-14 08:53 PM
  2. jaydee5799's Avatar
    So when you try to answer it just keeps ringing? Sounds like the OS has not been loaded properly. Have you tried re-loading it?

    Or if it is new, have you taken it back to your carrier for a replacement?
    08-31-14 02:06 PM
  3. briann1's Avatar
    Hello jaydee
    Thank you for your reply. I have no idea on ho to do something like that. I bought it brand new unlocked from a company that sells BlackBerry's. I would prefer not too take it back because that means having to get the replacement hooked up and I just don't have time to do any of that. Would you be able to instruct me on how to re load the O S ? If you could I would really appreciate it and again thank you out of 110 people that viewed my question you are the only one that took the time.
    Enjoy your night.
    Brian
    08-31-14 05:43 PM
  4. habs_fan's Avatar
    Do you have BlackBerry Link on your computer? If not download BlackBerry Link on computer,hook your device up via USB to computer and back up your phone (reloading the software will ease data) and then in link you can also reload your device software.

    Posted via CB10
    08-31-14 06:41 PM
  5. briann1's Avatar
    Thank you habs_fan . I backed up everything from my 9800 on Blackberry Link so I could load everything onto my Q5. Could you please tell me how I re load the device software?.
    Thank you I appreciate everyones help.
    Brian
    08-31-14 07:38 PM
  6. habs_fan's Avatar
    Thank you habs_fan . I backed up everything from my 9800 on Blackberry Link so I could load everything onto my Q5. Could you please tell me how I re load the device software?.
    Thank you I appreciate everyones help.
    Brian
    You backed up the 9800 or the q5? I'm not sure of you can restore a backup of you 9800 to the Q5. You might have to backup your Q5. And then reload. Check out how here, very easy



    Posted via CB10
    08-31-14 07:41 PM
  7. habs_fan's Avatar
    08-31-14 07:43 PM

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