Cannot restore backup after upgrade to 10.3.3.2409

I am still having difficulty restoring my backup after using the autoloader of 10.3.3.2409. Anyone had the same issue? How did you fix it? I did the backup with Link but I can't get link to "see" even one backup file to restore. It keeps "looking for" a backup in the Blackberry backup folder. Thanks for helping.

Originally Posted by CrackBerry Question

I am still having difficulty restoring my backup after using the autoloader of 10.3.3.2409. Anyone had the same issue? How did you fix it? I did the backup with Link but I can't get link to "see" even one backup file to restore. It keeps "looking for" a backup in the Blackberry backup folder. Thanks for helping.

I'm having the exact same problem!!!!! Upgraded to 10.3.3.2409 via autoloader... had backed up just before autoloading via bb link... now bb link just hangs when you try to select restore... like OP says... you don't even get to the point of it seeing the backups available... I've tried uninstalling BB Link... Reinstalling... Hard reset on Z30.... nothing... Also I can't even make a new backup ... Errors out saying it can't talk to the phone... Any ideas?????

Appreciate any help!

Same here!

Great! I've lost all my information in a moment and no help.

BlackBerry - very "secure" and "business oriented" company. Just keep contacts on SIM-card.