1. pogo007's Avatar
    Hi,

    I am having a issue opening email attachments. Each time I try to open one is gives me the following error "the file is not a valid docx file" or when I try a Pdf it says "this pdf is corrupted". I have no issues opening the attachments on my iPad and computer. I tried reloading the os already and the same problem appears. Can anybody help?
    Attachment 336973

    Posted via CB10
    Cannot open PDF and other office email attachments-img_20150226_080306.png

    Posted via CB10
    02-25-15 08:53 PM
  2. pogo007's Avatar
    Does anybody know what to do?

    Posted via CB10
    02-25-15 09:45 PM
  3. pogo007's Avatar
    Wow this community is suppose to be the best yet no one can answer or give insight on this problem.

    Posted via CB10
    03-06-15 04:30 AM
  4. guygardner73's Avatar
    Try downloading a different office suite. I sometimes use officesuite pro from Amazon app store. I realise this doesn't solve your problem but it may be a viable workaround for you while a solution presents itself. What method did you employ to reload the OS?


    PassportSQW100-1/10.3.1.2480 O2 UK
    03-06-15 06:15 AM
  5. pogo007's Avatar
    Thanks for your post! I tried re loading the os many times with no results. I'm still trying to find a solution to it. I do find it weird that there doesn't seem to be a lot of people with this issue.

    Posted via CB10
    03-06-15 09:56 PM
  6. guygardner73's Avatar
    What type of file are you trying to open? Can you send a pic of the unopened file?

    PassportSQW100-1/10.3.1.2480 O2 UK
    03-08-15 12:56 AM

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