1. Tumbleweed_2014's Avatar
    Please advise. I'm using a Z10 STL100-2 and every time I'm on a call the sensor won't activate to light off the phone when it's in my ear. On my Q10 it's working fine. Is there a setting for that? Or how can I set it? Thanks

    Blackberry Pilipinas
    01-04-16 05:43 AM
  2. DaFoxGrey's Avatar
    Please advise. I'm using a Z10 STL100-2 and every time I'm on a call the sensor won't activate to light off the phone when it's in my ear. On my Q10 it's working fine. Is there a setting for that? Or how can I set it? Thanks

    Blackberry Pilipinas
    Use BBVE, BlackBerry Virtual Expert download in BlackBerry World which is a free app from BlackBerry, to test your Proximity Sensor.
    01-04-16 08:30 AM
  3. Tumbleweed_2014's Avatar
    Thanks for this. I checked the BBVE. The proximity sensor is unavailable. How can I enable it?

    Blackberry Pilipinas
    DaFoxGrey likes this.
    01-04-16 12:49 PM
  4. paulwallace1234's Avatar
    Happened to start when you upgraded to 10.3 OS?
    If so it's a Software glitch

    Posted via CB10
    01-04-16 12:58 PM
  5. Tumbleweed_2014's Avatar
    Yes, I noticed it since 10.3 updates. Am I the only one experiencing it?

    Blackberry Pilipinas
    01-04-16 01:17 PM
  6. paulwallace1234's Avatar
    You're most certainly not, even I had the issue just before I sold my Z10.

    Wipe didn't fix it for me, so running an Autoloader on your device would be your best shot, restoring a backup shouldn't be a problem, too.

    Posted via CB10
    01-04-16 01:29 PM
  7. Tumbleweed_2014's Avatar
    Thanks so much.

    Blackberry Pilipinas
    01-04-16 03:47 PM

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