Every time I shutdown my Z30, all the datas are losinglike pictures, files, contacts, installed apps, mail a/c. this is happens from the day of my z 30 os is updated to 10.3.1.1565 (Latest available OS)
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Every time I shutdown my Z30, all the datas are losinglike pictures, files, contacts, installed apps, mail a/c. this is happens from the day of my z 30 os is updated to 10.3.1.1565 (Latest available OS)
You might want to reload your software, just do a back up and restore first, also have you done a couple of hard resets since the update.
Downloaded latest 10.3.1767 and installed, after automatic restarting all the files are lost & again it showing to download 10.3.1767 os???
I have had the exact same problem as you.
No matter what 10.3 OS I use.
Z30 OS 10.3.1.1581
If the battery dies or if I power off, when it turns on everything is erased and the phone is back to its original install state.
I have no idea what is causing it and I found no options that fix it.
Im about to try another newer OS version.
This is your issue and your fix is in the first post of this thread
http://forums.crackberry.com/showthread.php?t=977265
Via CB10 Rockin PassportSQW100-1/10.3.2.281
The fix works, but be warned. It will still erase everything one more time after running the fix.
Then it will work.