Blackberry Z10 not working right after recent OS update - want to download pictures before restoring
I have a Blackberry Z10 and had a recent OS update. A few days later, when I turned it on apps won't open - there will be a flash but then the app won't open. I can see the emails, but not open them, again a flash, then nothing. If I restart the device sometimes I can open emails, but can't reply, etc.
When I hook up to Blackberry Link I can see the pictures, but they won't copy to my computer and the Blackberry internal memory shows up as a Flash drive, but is inaccessible.
Backup doesn't work in Blackberry link.
I want to get the photos off of the phone - is there any software that can access the internal memory to copy the photos off of the phone any bypass the non-working Blackberry OS?
Is there any way to re-install the OS without deleing the photos on the internal memory?
Any help would be greatly appreciated.