BlackBerry Z10 charge till 82% issue

Hi. I'm a new blackberry user I got a pre-owned BlackBerry z10 and it was performing great till I realized that the battery would stop charging after it reached 82% I asked the guy I bought it from and he told me had never had battery issues I thought it might be that I'm running some android apps but I also tried removing dead battery for 24 hours and pressing power button each 6 hours and it didn't seem to work as it did for some forum users... I'd like to get some help cut I really wanted to support blackberry since I got tired of iPhone and android but this is. disappointing :/

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Reload your OS. Hook your device up to your computer and reload the OS via BlackBerry Link.

BlackBerry Z10 | 10.3.0.1052

If it's STL100-1 its a common problem. The calibration goes out of sync. Search this forum for solution for a temp fix. Apparently 10.3 will fix it.

Restart the phone while it's plugged in.

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http://forums.crackberry.com/showthread.php?t=960360

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