1. yellowmayo's Avatar
    My BlackBerry world keeps crashing since this afternoon on my BlackBerry passport. Anything that can be done to resolve it?

    Posted via CB10
    10-31-14 08:05 AM
  2. Elite1's Avatar
    First off, welcome to CrackBerry!
    Please update your profile to include device, carrier, and location. Makes it easier for others to help you.

    Can you explain exactly what you mean by crashing?

    Anyway, first troubleshooting to try is a device reset. (NOT the same as a restart.)

    Hold down your top button for about 30 seconds. Keep pressing it down, ignoring onscreen countdown and restart option, BB splashscreen, and black screen. The red LED will turn on. As soon as LED turns off, release the top key.

    Was anything better after that reboot?
    10-31-14 08:24 AM
  3. yellowmayo's Avatar
    Hi, thanks for the warm welcome. . I've updated my account.

    I'm not sure if I'm doing it correctly, but holding down the top button doesn't seem to work. Nothing happened.

    I tried to open my BlackBerry world but it always gives me the error message and that it must close down. It asked me to check after a few minutes, but after a day, it's still saying the same thing.

    Posted via CB10
    11-02-14 01:30 AM
  4. yellowmayo's Avatar
    Oh, I think it's working now! I might have done what you advised a couple of times and now BlackBerry World is working!! Thanks a lot!!

    Posted via CB10
    11-02-14 01:38 AM

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