1. bathu's Avatar
    Hi I'm using blackberry passport when I try to ON my BlackBerry Protect service it's always unavailable. Why it's happening? and I wanna know how to find our device or protect our personal information if our phone has been lost or stolen

    Posted via CB10
    12-05-15 03:54 AM
  2. Lusitano17's Avatar
    Restart device
    Open settings
    Go to location services and enable it
    Go back to BlackBerry Protect and enable service
    12-05-15 04:41 AM
  3. Superdupont 2_0's Avatar
    I had the same problem and did the following steps:

    1) Log in on https://protect.blackberry.com and try only the harmless features like "View Location", "Play Sound" or "Display message" these should not work.

    2) Try to ON BlackBerry Protect on your device.... this should also not work

    3) Reboot your device... BlackBerry Protect is now ON.

    The above was my experience.
    12-05-15 04:56 AM
  4. bathu's Avatar
    Wow thanks guys now it's working great... thanks

    Posted via CB10
    12-05-15 06:39 AM
  5. bathu's Avatar
    I have a one doubt suppose my phone will be stolen how can I find my phone if location service option is turned OFF in my phone or we should always turn ON location services?

    Posted via CB10
    12-05-15 06:53 AM
  6. Superdupont 2_0's Avatar
    I have a one doubt suppose my phone will be stolen how can I find my phone if location service option is turned OFF in my phone or we should always turn ON location services?

    Posted via CB10
    My location service is always ON, just in case I want to locate the device or if it got stolen.
    bathu likes this.
    12-05-15 08:59 AM

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